Frequently Asked QuestionsIf an answer to your question is not provided here, contact The HUB.
What services does The HUB offer?
Where is The HUB located and when is it open?
The HUB is located in the lower level (basement) of Warner Hall. The HUB is open on Monday, Wednesday and Friday from 8:30 a.m. to 4:30 p.m., and on Tuesday and Thursday from 10:30 a.m. to 4:30 p.m.
How do I contact The HUB and whom do I ask to speak to?
You can call The HUB at 412-268-8186, send e-mail to email@example.com or visit us in the lower level of Warner Hall. The Assistant Directors in The HUB serve as contacts for specific colleges assisting enrolled students and departments with key aspects of the enrollment process - financial aid, billing, registration, and academic and financial forms. Find your college contact.
What does "HUB" stand for?
"HUB" is not an acronym. The HUB is the student service center, where Student Financial Aid, the Student Accounts Office, the University Registrar's Office, and the Card Office come together to provide a "one-stop shop" for all of your enrollment needs. The HUB is considered to be the front door to Enrollment Services.
What is the difference between the Direct Loan Program and the Federal Family Education Loan Program (FFELP)?
The most important difference between Direct Lending and the FFELP program is the source of loan funding. Direct loans are funded through the U.S. Department of Education using funds obtained from the U.S. Treasury. This program offers students and parents one point of contact because the loans are made, backed, and serviced by the U.S. Department of Education. In the FFEL program, funds come from banks and lenders creating multiple points of contact for students. There are also some differences in interest rate, fees and repayment options which make the Direct Loan Program more beneficial for borrowers. However, annual loan limits and eligibility criteria remain the same.
What types of Direct Loans are available?
Students and their parents will continue to have access to subsidized, unsubsidized, Parent and Grad PLUS Loans under the Direct Loan Program.
Will I still be able to continue borrow from the same lender as last year?
No. If you borrow a Federal Stafford, Federal Parent PLUS or Federal Grad PLUS loan for the 2010-2011 academic year, you will be required to borrow through the Direct Loan program. This change will require you to complete a new Master Promissory Note (MPN).