Refunds-The HUB - Carnegie Mellon University


Student Account Refund Distribution

Refunds are distributed either electronically by direct deposit or by paper check. For the fastest service, students should enroll in electronic refunding when registering a bank account on SIO. Multiple U.S. bank accounts can be registered to one student's account and refunds are automatically deposited into a designated account within 3 business days. Review instructions to register bank accounts, or proceed to register accounts right now. To designate the account to receive refunds, the "Refund account" check-box must be selected. Once the refund is deposited, an email notification will be sent to the student's CMU email address.

In the event a student is not registered for electronic refunding, the Student Accounts Office will send notification via email when a refund check is generated and available for pick up at The HUB. Paper check refunds take an average of 3 days to process before being available for pick up. Refund checks should be cashed promptly as checks over 120 days are considered stale and may be voided. Please check with Student Accounts before attempting to deposit or cash any refund check older than 120 days.

Refunding Policy/Inactive Account Maintenance Fee

Refunds are based on a student's current account balance.

The Student Accounts Office does not release refunds under $25.00, unless mandated by federal regulations. During fall and spring semesters, refunds are released automatically. During summer semesters, refunds are processed only at the request of the student or when required by the federal government. Refunds for an upcoming semester are not released until after the first day of class. Students with a Carnegie Mellon Tuition Payment Plan (TMS) and a resulting student account credit balance will not receive a refund from the university until their TMS contract is paid in full. The Student Accounts Office recommends that students in this situation contact TMS for a budget adjustment.

An inactive account maintenance fee, not to exceed $25.00, will be assessed against a student account when that student account has no activity for 120 days and the student is no longer enrolled at Carnegie Mellon. In the event that the student subsequently re-enrolls at Carnegie Mellon, the maintenance fee previously assessed against the student account will be credited to the student account at the student's request.

Refunds Requiring Manual Review

Refunds over $10,000.00 for undergraduate students and $20,000 for graduate students require a manual review. In situations where the student is not the payer, the payer will need to provide authorization prior to release of the refund. Refunds for sponsored students, employees receiving tuition remission, and students receiving payroll deduction are also manually reviewed.

Title IV Authorizations & Excess Funds

Title IV funding is federal aid for eligible students who have completed and submitted the Free Application for Federal Student Aid (FAFSA). Sources of Title IV funding consist of the following:

  • Federal Pell Grant
  • Federal Supplemental Educational Opportunity Grant (FSEOG)
  • Federal Direct Perkins Loan
  • Federal Direct Loan
  • Federal Direct PLUS Loan
  • Federal Direct Graduate PLUS Loan

Students who wish to have their financial aid applied towards non-institutional charges must authorize the university to do so. Students can grant authorization on Student Information Online by going to the 'Finances' tab and selecting 'Federal Aid Permissions'.

Title IV Refunds

When the amount of Title IV funds is greater than the cost of tuition, fees, and housing and dining charges billed by Carnegie Mellon, the credit balance is refunded to the student or Federal Direct Parent PLUS borrower, whichever is applicable.

To receive applicable Title IV refunds via direct deposit, register for electronic refunding on Student Information Online. Instructions can be found above.