Billing FAQs
If an answer to your question is not provided here, contact The HUB.
What is an electronic monthly invoice?
An electronic monthly invoice, or E-bill, is a PDF electronic representation of the student bill and invoice. The invoice is presented online to students on a monthly basis and e-mailed to parents and bill payers upon authorization by the student. Carnegie Mellon monthly invoices include upcoming student account charges and credits to enable financial planning.
How will a student know when they are issued a new invoice?
An e-mail notification will be sent to the student's Andrew ID e-mail address when a new invoice is available online. The e-mail notification will include some information about the student's billing statement and a link to our secure Student Information Online (SIO) system where the student will be able to view their invoice.
How is an invoice accessed online?
To access an invoice online, students will log in to SIO using their Andrew ID and password. They will go to the "Finances" tab and then click on "Student Account Invoices."
Can a student use an e-mail account other than their Andrew ID account?
Notifications will be sent only to a student’s Andrew ID account.
How will a parent or other bill payer have access to the student's invoice?
A student may authorize a third-party bill payer, such as a parent, guardian or spouse, to receive an e-mail notification, which includes a PDF attachment of the monthly invoice. If students do not give authorization through SIO and do not provide a current and valid third-party e-mail address, then a monthly invoice notification will only be sent to the student's Andrew ID account.
Another way students can authorize a third-party bill payer to view their invoices is to enroll them in My Plaid Student - a secure website that gives authorized users access to certain information about a student. Learn more about My Plaid Student.
View detailed instructions on how to take advantage of these services.
Why does a student need to provide authorization to Carnegie Mellon to e-mail invoices or for My Plaid Student?
Carnegie Mellon is committed to maintaining the privacy and security of student information. Pursuant to the Family Educational Rights and Privacy Act (FERPA) of 1974, the university may not disclose personally identifiable information from your education records without your consent, except in limited circumstances specified by law. For more information please see the University's Policy on Student Privacy Rights.
How will a student add, update or remove authorization or e-mail address for a bill payer?
Students may remove, change and/or update permissions for a bill payer (parent, guardian or spouse) to receive an e-mail with an E-bill attachment or for My Plaid Student by logging into SIO. Under the 'My Info' tab, click on 'Manage Family & Friends.'
If a bill is already paid on a student’s behalf by a sponsor or academic department, does the student need to authorize either as a bill payer on SIO?
No. Students do not need to take action if a sponsor or academic department pays bills on their behalf. Sponsors and academic departments will continue to receive and pay the students' bills just as they have in the past. Students who are sponsored by an agency other than their department should see our Sponsor Billing Process to learn more about providing supplemental information to the university for billing purposes.
Do students and bill payers have access to previous invoices?
Students can view their previous monthly invoices on SIO.
Students can authorize bill payers to view monthly invoices by enrolling them in My Plaid Student - a secure website that gives authorized users access to certain information about a student. View detailed instructions on how to provide authorization or learn more about My Plaid Student.
What payment options are available?
Students can pay bills online via E-bills through E-Pay. Learn how to register a bank account.
Parents and other bill payers cannot currently pay online. See more payment options.
Can payment history and credits be viewed?
Yes. Payments and credits from the previous month will be displayed on the monthly invoice. Up-to-date account transactions can be viewed on the student’s SIO page by going to "Finances" and clicking on "Student Account Activity."