Frequently Asked Questions
The following are some Frequently Asked Questions for parents and other My Plaid Student users.
If you have a question regarding the registration or log-in process that is not answered here, please contact the Computing Services Help Center at firstname.lastname@example.org (subject line: 'My Plaid Student') or 412-268-4357.
If you have a question regarding the content and use of My Plaid Student that is not answered here, please contact The HUB at email@example.com or 412-268-8186.
What is My Plaid Student?
How does My Plaid Student work?
When students complete the authorization process, they can select what categories of information their parent or other user may access. At this time, information available through My Plaid Student is access to student account invoices and student account activity, and the ability to request enrollment verifications. Other categories of information will be available through My Plaid Student in the near future. As new features become available in My Plaid Student, the student can update the areas of information available to the user.
How can a parent sign up for My Plaid Student?
What is Tartan-ConnectID?
What happens if a parent starts the registration process but does not finish? Can he/she start over?
The parent/other user may begin the registration process from the beginning by clicking on the link in the invitation email.
Can the invitation link be clicked on twice so a parent can sign up through Gmail and Yahoo?
No. Only one provider account may be connected to My Plaid Student access.
If a parent forgets whether he/she used Gmail or Yahoo during Tartan-ConnectID registration, what should they do?
If a parent forgets their Gmail password, can Carnegie Mellon tell them what it is?
Carnegie Mellon does not have access to parent/other user email account passwords. Parents/other users should visit the Gmail (or Yahoo, etc.) home page for password assistance.
If a parent deletes the invitation email, can Carnegie Mellon resend it?
If a parent has more than one child at Carnegie Mellon, how do they access both of their accounts?
Each student can grant access to My Plaid Student through their own SIO account. As the parent/other user completes the registration process for each invitation, it may be easier for future logins to register the same email account through Tartan-ConnectID for both invitations.