Frequently Asked Questions-The HUB - Carnegie Mellon University

Frequently Asked Questions


My Plaid Student (MPS) invitations and access changes will be unavailable May 13 – June 9, 2016, while we update to a new identity service provider. Once the update is completed, students can invite new users and existing users will need to be reinvited by their student. View detailed information about specific MPS availability information during this time period.

More Questions?

If you have a question regarding the registration or log-in process that is not answered here, please contact the Computing Services Help Center at (subject line: 'My Plaid Student') or 412-268-4357.

If you have a question regarding the content and use of My Plaid Student that is not answered here, please contact The HUB at or 412-268-8186.

What is My Plaid Student?

How does My Plaid Student work?

How can a parent sign up for My Plaid Student?

What is Tartan-ConnectID?

What happens if a parent starts the registration process but does not finish? Can he/she start over?

Can the invitation link be clicked on twice so a parent can sign up through Gmail and Yahoo?

If a parent forgets whether he/she used Gmail or Yahoo during Tartan-ConnectID registration, what should they do?

If a parent forgets their Gmail password, can Carnegie Mellon tell them what it is?

If a parent deletes the invitation email, can Carnegie Mellon resend it?

If a parent has more than one child at Carnegie Mellon, how do they access both of their accounts?

What should a parent do if they do not have an email account?