Frequently Asked Questions
If you have a question regarding the registration or log-in process that is not answered here, please contact the Computing Services Help Center at firstname.lastname@example.org (subject line: 'My Plaid Student') or 412-268-4357.
If you have a question regarding the content and use of My Plaid Student that is not answered here, please contact The HUB at email@example.com or 412-268-8186.
What is My Plaid Student?
How does My Plaid Student work?
When students complete the authorization process, they can select what categories of information their parent or other user may access. At this time, information available through My Plaid Student is access to student account invoices and student account activity, the ability to make student account payments, and the ability to request enrollment verifications. Other categories of information will be available through My Plaid Student in the future. As new features become available in My Plaid Student, the student can update the areas of information available to the user.
How can a parent sign up for My Plaid Student?
What is Cirrus Identity Service?
Registration with Cirrus Identity Service is needed to access My Plaid Student. The service uses certain social providers (Google, Yahoo, Facebook, LinkedIn) to offer protected access to My Plaid Student. These providers allow users to self-register for the My Plaid Student log in.
What if a parent has an active Carnegie Mellon Andrew email account?
Those with valid, active Carnegie Mellon Andrew email accounts may register for My Plaid Student by selecting the 'Use CMU AndrewID' button on the registration page, instead of registering with Cirrus Identity Service. The guest invitation email sent to the parent will include a link to the registration page.
What happens if a parent starts the registration process but does not finish? Can he/she start over?
The parent/other user may begin the registration process from the beginning by clicking on the link in the invitation email. Please note that invitations expire 30 days after being sent. After 30 days, the parent/other user should ask the student to request a new invitation through Student Information Online (SIO).
Can the invitation link be clicked on twice so a parent can sign up through Google and Yahoo?
No. Only one provider account may be connected to My Plaid Student access.
If a parent forgets which social provider they used during registration, what should they do?
If a parent forgets their social provider account password, can Carnegie Mellon tell them what it is?
Carnegie Mellon does not have access to parent/other user email or social provider account passwords.
If a parent deletes the invitation email, can Carnegie Mellon resend it?
If a parent has more than one child at Carnegie Mellon, how do they access both of their accounts?
Each student can grant access to My Plaid Student through their own SIO account. As the parent/other user completes the registration process for each invitation, it may be easier for future logins to register the same email account through Cirrus Identity for both invitations.
What should a parent do if they do not have an email, Facebook or LinkedIn account?
What if a parent has an AOL email account (or other email account not listed as an option during registration)?
In choosing a modernized and more secure identity service provider for My Plaid Student, we were limited in the number of social providers that we could select as options for our users. The most common providers previously used were Google and Yahoo, so that is what our decision was based on. Through feedback, we also selected Facebook and LinkedIn as social provider options.