Frequently Asked Questions-The HUB - Carnegie Mellon University

Frequently Asked Questions

More Questions?

If you have a question regarding the registration or log-in process that is not answered here, please contact the Computing Services Help Center at it-help@andrew.cmu.edu (subject line: 'My Plaid Student') or 412-268-4357.

If you have a question regarding the content and use of My Plaid Student that is not answered here, please contact The HUB at thehub@andrew.cmu.edu or 412-268-8186.

What is My Plaid Student?

How does My Plaid Student work?

How can a parent sign up for My Plaid Student?

What is Cirrus Identity Service?

What if a parent has an active Carnegie Mellon Andrew email account?

What happens if a parent starts the registration process but does not finish? Can he/she start over?

Can the invitation link be clicked on twice so a parent can sign up through Google and Yahoo?

If a parent forgets which social provider they used during registration, what should they do?

If a parent forgets their social provider account password, can Carnegie Mellon tell them what it is?

If a parent deletes the invitation email, can Carnegie Mellon resend it?

If a parent has more than one child at Carnegie Mellon, how do they access both of their accounts?

What should a parent do if they do not have an email, Facebook or LinkedIn account?

What if a parent has an AOL email account (or other email account not listed as an option during registration)?