Contact Benefit Carriers - Human Resources - Carnegie Mellon University

Contact Information for Carnegie Mellon's Benefit Carriers

Below is the basic contact information for our benefit carriers.  Please see the web pages for the specific benefit for more information about the carrier, links to specific web resources, or benefit forms.  

Health

UPMC Health Plan
Phone: 888-876-2756
Phone: 866-328-8762 (for High Deductible PPO with HRA plan)
Web: www.upmchealthplan.com

HealthAmerica
Phone: 800-735-4404
Web: www.healthamerica.cvty.com

Highmark Blue Cross/Blue Shield
Phone: 800-472-1506
Phone: 800-810-2583 (for providers outside of Western PA)
Web: www.highmarkbcbs.com 

Prescription

Caremark
Phone: 877-347-7444
Phone (pre-authorization): 888-414-3125
Web: www.caremark.com
Caremark Mail Order Service
Phone: 800-222-3383 (refills)
Phone : 800-875-0867 (enrollment)
Mailing Address: PO Box 2110, Pittsburgh, PA 15230-2110

Dental

United Concordia Companies, Inc.

Phone:  800-423-7461
Web: www.ucci.com

Mailing Addess:  Dental Claims, PO Box 69421, Harrisburg, PA 17106

Vision

Davis Vision
Phone: 800-999-5431
Email: memberhelp@davisvision.com
Web: www.davisvision.com 

Vision Benefits of America (VBA)
Phone: 800-432-4966
FAX: 412-881-7319
Email: marketing@visionbenefits.com
Web: www.visionbenefits.com/

Health Care Flexible
Spending Account and
Dependent Care Reimbursement Account

Benefit Coordinators Corporation (BCC)
Two Robinson Plaza, Suite 200, Pittsburgh, PA 15205
Phone: 800-685-6100 (customer service)
Phone: 888-897-3788 (debit cards)
FAX: 412-276-7185
Web: www.mywealthcareonline.com/bccsmartcare/

Life and AD&D Insurance

Sun Life Financial
PO Box 81365, Wellesley Hills, MA 02481
Phone: 800-247-6875
FAX: 800-979-5128
Web: www.sunlife.com/us

Short-Term Disability Insurance

Sun Life Financial
PO Box 81915, Wellesley Hills, MA 02481
Phone: 877-932-7287 (to initiate a claim)
Phone: 800-247-6875 (for claim status, payments, questions, etc.)
FAX: 781-304-5599
Web: www.sunlife.com/us

Long-Term Disability Insurance

Sun Life Financial
PO Box 81830, Wellesley Hills, MA 02481
Phone: 800-247-6875 (disability claims)
FAX: 781-304-5537
Web: www.sunlife.com/us

Retirement

TIAA-CREF National Contact Center:800-842-2776
Client Scheduling and Service Group: 800-732-8353
Web: www1.tiaa-cref.org/tcm/carnegiemellon/

Vanguard
Vanguard Participant Services: 800-523-1188
Web: www.vanguard.com
Vanguard's YourCall: 800-662-0106, extension 14500.

Employee Assistance Plan

LifeWorks
Phone: 888-267-8126
En español: 888-732-9020
TTY/TDD: 800-346-9188
Web: www.lifeworks.com (username: carnegie; password: 1121)