index-Housing Services - Carnegie Mellon University

Desk Services

During the year, several university residences have centrally-located service desks to provide students access to Housing Services, provide a link to building and campus resources, observe activities in the front entrance of the building, and report issues to the appropriate staff.

Private areas of residence halls are only permitted to Carnegie Mellon students, their escorted guests, and authorized representatives of the university. To gain access to a building that has a service desk, a person must use an ID card reader and/or show his or her university ID to the attendant.


The following locations are managed by desk managers and a graduate coordinator during the fall and spring semesters (starting the first day of class.) Hours vary during breaks and summer.

Locations Phone Numbers Hours
Donner House 412-268-3080 24 hours a day
Hill Service Center 412-268-6902

M-H: 4:30 p.m. to 2 a.m.

Friday: Opens at 4:30 p.m. through 8:30 a.m. Monday

Morewood Gardens 412-268-2080 24 hours a day
Mudge House 412-268-3575 12 p.m. to 2 a.m.
Residence on Fifth 412-268-1518 24 hours a day
Stever House 412-268-1012 12 p.m. to 2 a.m


Desk services include:

  • key pick up and hard key return (at various desks)
  • equipment check-out (varies): pool cues, ping pong paddles, board games, etc.*
  • luggage cart check-out (Morewood and the Residence on Fifth)
  • directory information: phone numbers for university offices, local restaurants, and food establishments, etc.
  • information and resources for all Housing services, such as room assignments, maintenance, and building access
  • campus and building programming announcements

*checking out equipment requires a photo ID (driver’s license, passport, etc.)

Please contact us if you have questions or any comments or suggestions to improve our desk services.

Desk Services Assistants are part-time student staff members who work at one of the six residence hall service desks. If you are interested in the Desk Services team, please apply online at Handshake

desk services assistant