Broadband Internet Services-Housing Services - Carnegie Mellon University

Broadband Internet Service

Housing Services contracts broadband Internet service for residents in Fairfax Apartments, Neville Apartments and Webster Hall. The service provides high-speed Internet access to the Oakland apartments.

Cable modems remain in place year-round and during room changes. They supply one Ethernet connection to each residence. For multiple computers, an apartment will require an Ethernet hub or switch (the Netgear 10/100 Fast Ethernet switch is recommended), which can be purchased at the campus Computer Store and most electronic retailer stores. 

Please note that cable modems do not need to be returned to Housing Services in the fall or at the end of the academic year. Please do not remove the cable modem from your apartment for any reason, even if you are changing rooms.

For Technical Support issues related to Broadband Internet Service at Carnegie Mellon, please contact Comcast at 1-855-638-2855.

All other Comcast inquiries should be directed to 1-800-COMCAST.

For Broadband Service Technical Support, please contact Comcast at 1-855-638-2855.

If the problem cannot be resolved directly with Comcast, please contact Carnegie Mellon Telecom at 412-268-8500 for additional assistance.

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