Facility Operations
 Link to FMS Front Page Staffing Work Orders /Service Requests Service Response Center
 Priorities Contracts

Services: Building Operations and Repairs

Labor Rates
Senior Director:

Don Coffelt

 412-268-3415
Staffing:
A/C, Steamfitter Supervisor John Duvall 412-268-6149
Contract Manager Jo Donatelli 412-268-7511
Contract/Preventive Maintenance Mgr. Lenny Libbon 412-268-6148
Custodial Services Rege Koslof 412-268-2036
Electrical, Painting, Masonry Supervisor Glenn Gross 412-268-2276
Grounds/Labor Supervisor Dave Wessell 412-268-2920
Housing Maintenance Supervisor Joe Vanyo 412-268-6146
Lead Locksmith Christopher Betras 412-268-3508
Life Safety Supervisor Randy Thomson 412-268-7381
Plumbing, MI/SEI, Carpentry Supervisor Ralph Hilbert 412-268-6147
Project Manager Rich Palladini  
Service Response Manager Kyle Tomer 412-268-6332
Second Shift Supervisor Thom Thornton 412-268-8363
Facilities Management Services Operations provides the campus with maintenance projects, preventive maintenance and repairs.   Our staff includes:  air conditioning mechanics, carpenters, electricians, gardeners, laborers, locksmiths, masons, painters, plumbers, receivers, steamfitters, truck drivers, and vehicle mechanics.

Work Orders
Anyone may request FMS services. Work orders can be submitted using one of three methods:

  1. Use the FMS work management system (Maximo) web interface

  2. Send e-mail to the Service Response Center

  3. Call the Service Response Center at:   412-268-2910

Students in Housing submit work requests to their RAs. Departmental requests come from administrators or facility coordinators. See Facilities Coordinators List.

Service Response acknowledges each request with a work order number. Refer to that number for any inquiry about a work request. The requestor receives a notice via e-mail when the work is done.

Service Response Center
Location:  FMS Building (Physical Plant), 2nd Floor, in the hollow between Newell-Simon and CIC
 
SRC Operation Hours: Monday - Friday, 7:30 a.m. - 5 p.m.
 
24-Hour Phone Service:  412-268-2910
  After operation hours, for emergency and housing lockout concerns, call Campus Police:   412-268-2323
   

      

Priorities  
Emergency --Life safety, major property damage
Urgent Priority --Significant disruption of operations 
Daily Service --Other repair work 
Project Work --Installations, additions, changes Preventive Maintenance

Service Response may adjust schedules, but not priority categories, to accommodate campus community requests.

Contracts
Work Management contracts for custodial services, elevator and roof maintenance, gutter cleaning, window washing, pest control, trash collection, recycling pickup, and other specialized, technical, or defined-scope and -term projects. FMS receives a percentage management fee for services performed under the contracts it administers.

Services: Building Operations and Repairs
Water, sewer, electric, gas, steam, heating and chilled water distribution, preventive maintenance, routine and emergency repairs, replacements, smaller scale renovations and new installations, carpentry, keys, locks, masonry, plastering and painting, re-lamping, plumbing, heating, cooling and lighting fixtures, power wiring, landscaping, lawn care, leaf, litter and snow removal, furniture moving, setups.


Labor Rates
The Facilities Management Services labor rates* for FY '08 (July 1, 2007 - June 30, 2008) are as follows:
 
- Crafts I, II & III $48.68
- Laborers, Helpers $37.07
- Truck Drivers, Gardeners $40.82
- Locksmith $50.36
*Overtime rate: 1.10x the regular hourly rate

Carnegie Mellon Facilities Management Services Webmaster