CSS PROFILE/IDOC FAQsVisit the College Board's website for more information about CSS PROFILE and IDOC.
Is the student required to file the CSS PROFILE only if he/she wants to borrow a non-need based loan (a Federal Direct Unsubsidized Student Loan or a Federal Direct Parent PLUS Loan)?
Students who only want to receive consideration for a Federal Direct Unsubsidized Student Loan or Federal Direct Parent PLUS Loan will only be required to file the FAFSA, and, if selected for federal verification, a federal Verification Worksheet which will be sent to them for completion. They will not be required to submit the CSS PROFILE. Students who only want to receive consideration for these non-need based loans should also complete a Request for Federal Unsubsidized or Federal Parent PLUS Loan form.
What is the last date to file the 2016-17 CSS PROFILE?
Is the student eligible for a fee waiver?
The PROFILE fee waiver applies automatically to families that meet defined income and asset guidelines. The PROFILE fee waiver program applies the USDA reduced price lunch income guidelines to the CSS Institutional Methodology (IM) definition of total parent income. Total parental income includes both taxable and untaxed income, with the exception of the Earned Income Credit. View more information about current reduced price lunch income guidelines. Parental assets are also included in the fee waiver eligibility assessment.
The fee waiver covers the application and up to six total school reports. Payment is not required until the application is submitted. When students submit their applications, they will be notified of their charges or their fee waiver receipt.
Families that do not automatically qualify for the fee waiver may request additional consideration by completing a CSS PROFILE Fee Waiver form and submitting it to The HUB for review and determination.
How does the student make corrections to his/her CSS PROFILE after it has been submitted?
To make corrections, the student should print the acknowledgement that becomes available after the PROFILE is submitted, make corrections directly on the acknowledgement, and submit the corrections to Carnegie Mellon. The acknowledgement must be signed by the student or parent and can be mailed to The HUB, Carnegie Mellon University, 5000 Forbes Ave., Pittsburgh, PA 15213, or faxed to 412-268-6651.
If the student or parent is a non-tax filer, what do they submit?
Students or parents who are non-tax filers, as indicated on their CSS PROFILE, will be instructed to file a CSS Non-Tax Filer Statement on their IDOC Cover Sheet. They will submit the form to IDOC and CMU will receive the form.
On the Non-Tax Filer Statement, it states that supporting documentation for all income sources should be included. Examples of documentation include: Pay stubs; annual Social Security statements; other annual benefit statements such as for housing or living allowances, workers' compensation or disability; and copies of cancelled checks such as for child support.
The student and parent(s) are not U.S. citizens and will not file U.S. income tax returns. The student received a letter from the College Board directing him/her to submit tax documents through IDOC. Some of the requested documents aren't applicable to the student's situation. What should he/she send to the College Board?
The student should submit whatever tax documents his/her parents are required to file. If the student and parent(s) are not filing a U.S., Canadian, or Puerto Rican income tax return, that should be indicated on the IDOC Cover Sheet by filling in the "Other Signed Non-U.S. Tax Return" ovals. The student should return the cover sheet and his/her documents to the College Board at the address on the cover sheet. The student should contact The HUB to determine if any further steps to complete his/her financial aid application need to be taken.
Carnegie Mellon will identify those students/parents who file a tax return in a country other than the United States and request a copy of this tax return translated into U.S. dollars on a U.S. Federal Income Tax Return. This document must be signed by the student or parent(s) and the tax accountant who translated the information, and then returned to the Student Financial Aid Office or Office of Admission (first-year student).
How does the student receive an IDOC Cover Sheet?
The student should go to the IDOC Sign-In Page and enter two of the following: Student's IDOC ID, Social Security Number, or Date of Birth; then click the "Sign-In" button. On the next page, the student should click on "IDOC Cover Sheet." The student's IDOC Cover Sheet must be legible and printed on one side of one page.
If the IDOC Cover Sheet does not print to one page, we suggest that the student adjust the print margins on his/her computer. If using Internet Explorer (IE), the recommended browser for viewing IDOC online, the margins can be adjusted by clicking on File > Page Setup in the top left corner of the screen (IE's toolbar). In the bottom right corner of the Page Setup box, all margins should be changed to .25; this will affect everything the student views and prints via IE.
Where can the student find his/her IDOC ID?
Each year, the College Board generates a unique six-digit ID number for each IDOC student. This identifier acts as a control number for the student's IDOC documents. The student can also use it to log into the IDOC website. This ID number was sent to the student when he/she was notified to complete an IDOC packet and is available on the student's IDOC Cover Sheet and IDOC Requirements. This number is secure and only available to the student and his/her school(s) that participates in the IDOC program.
If the student does not have his/her IDOC Cover Sheet or Requirements, he/she should go to the IDOC Sign-In Page and enter his/her Social Security Number and Date of Birth, and then click the "Sign-In" button. On the next page, the student should click on "IDOC Cover Sheet" or "IDOC Requirements." If assistance is still needed, the student should contact the College Board by calling 305-829-9793 or emailing help@cssPROFILE.org.
If documents are faxed or mailed to CMU, instead of being mailed to the CSS IDOCS Processing Center, what happens to them?
How does the student learn what documents he/she needs to send to the College Board?
The student should go to the IDOC Sign-In Page and enter two of the following: Student's IDOC ID, Social Security Number, or Date of Birth; then click the "Sign-In" button. On the next page, the student should click on "IDOC Requirements." The student should keep the IDOC Requirements for his/her records. IDOC Requirements should not be returned to the College Board.
How does the student ensure prompt processing of his/her information?
- The student should print his/her IDOC Cover Sheet on one side of a single sheet of paper. We cannot process the student's packet without a cover sheet or if the student sends in a two-page cover sheet.
- The student should complete and send the IDOC Cover Sheet with one legible copy of each of the required documents. On the cover sheet, the student should provide the Social Security Number for each parent submitting documents, and for the student's spouse, if applicable. The student should make sure his/her Social Security Number is correct and complete in the first section of the cover sheet. All tax documents must be signed.
- The student should copy each document page on a separate 8.5" X 11" sheet of white (not lined) paper (full sized - no reduction or enlargement). Both sides of each tax form should be copied and the copy should be legible and complete. Copies must be one-sided. More than one W-2 form should not be copied on a single sheet of paper.
- The student should not staple or paper clip documents together and should not include written or typed notes.
- The student should send all requested documents with the IDOC Cover Sheet to the College Board in one packet. The student should not send the requested information to the College Board in multiple packets and should not send duplicate packets/documents. Only information from the noncustodial parent, if requested, may be submitted separately with a separate cover sheet.
- Documents received without an IDOC Cover Sheet will not be processed.
Where should the student send his/her IDOC information?
We recommend sending your documents electronically.
The student may also send an IDOC packet via priority mail through the U.S. Postal Service. College Board's processing center is usually a two-day service from most areas in the continental United States. From outside the U.S., information may be sent via air mail. The College Board's processing center is a secure facility and cannot accept envelopes or packages via FedEx, UPS, courier, etc.
Courier delivery to:
College Board Processing Center
124 Heritage Avenue, Ste, #14
Portsmouth, NH 03801
US Postal Service to:
College Board Processing Center
P.O. Box 8570
Portsmouth, NH 03802
The packet should not be sent to another College Board address. It will delay the processing of information. Documents sent via IDOC do not need to be submitted directly to Carnegie Mellon.
Can students/parents send in more than one IDOC packet?
How does the student verify that the College Board has received his/her IDOC packet and has forwarded it to student's college or program that requested it?
The student should go to the IDOC Sign-In Page and enter two of the following: Student's IDOC ID, Social Security Number, or Date of Birth; then click the "Sign-In" button. On the next page, the student should click on "Check Status." The IDOC status page will display the date the student was notified of his/her IDOC Requirements, the date the student's IDOC materials were received by College Board, and the date the student's IDOC information was sent to Carnegie Mellon. The notification and receipt dates are reported to Carnegie Mellon.
How long does it take to process the student's information once the College Board receives it?
It takes approximately ten (10) business days to process the information once the College Board receives it. Carnegie Mellon will communicate with the student directly about his/her financial aid award.