Utility Failures-Environmental Health & Safety - Carnegie Mellon University

Utility Failures

To report a utility failure, call the Facilities Management Service Response Center at 412-268-2910 and provide the following information: your name, phone number where you can be reached, building, room, or area affected, and the nature of the incident. In the event of an extended utility failure, instructions and information will be provided through the AlertNow emergency notification system and the CMU front page.

Electrical failure

  • In buildings equipped with emergency generators, the emergency generator will provide lighting for egress and limited electricity to crucial equipment.
  • Do not light candles to provide light, as these present fire hazards and may add to the problem.
  • Should it be necessary to evacuate the building, do so immediately. Do not re-enter until the power has been restored.
  • Remember, elevators will not function during a power failure, so you must use the stairs to evacuate. If you are trapped in an elevator, use the emergency phone to notify University Police. If there is no phone in the elevator, trigger the elevator’s emergency alarm button.

Steam leak

  • Evacuate the area and close the door behind you. Steam can cause severe burns and displace oxygen, and the moisture from steam can conduct electricity.
  • A steam leak may also cause the building’s fire alarm to sound. If the alarm sounds, exit the building immediately. PPG-6 employees should follow their building’s protocols for evacuation.

Water leak

  • Try to catch the leakage in a container to minimize damage or safety hazards.
  • Avoid areas where water has accumulated. Water makes an excellent conductor of electricity, making electric shock a possibility, so don’t try to unplug computers or other electrical appliances.

Natural gas leak

  • Contact Facilities Management Service Response Center at 268-2910
  • Do not turn any electrical equipment on or off, to avoid causing a spark that could ignite the gas.
  • If inside, open the windows and evacuate the area.
  • If outside, keep onlookers away from the area and make sure nobody is smoking.