USB Hub Power Exceeded Error
If you receive "USB Hub Power exceeded" errors and use Onelink Pro USB 3 Gigadock with a previous version of Citrix Receiver (prior to 14.3.1), install the latest Citrix Receiver to resolve the issue.
Application freezes or becomes unresponsive
If you have the latest version of Citrix Receiver (14.3) installed AND experience consistent freezing and unresponsive issues within a Citrix-based application you may want to downgrade to version 13.4. If you do not have Citrix Receiver 14.3 installed and are experiencing these issues email firstname.lastname@example.org.
Step 1: Uninstall Citrix Receiver 14.3
- Download the Citrix Receiver Cleanup Utility.
- Follow the onscreen instructions to install the utility and uninstall 14.3.
Step 2: Install Citrix Receiver 13.4
IMPORTANT: Google Chrome is not compatible with Citrix Receiver 13.4. Use Internet Explorer, Mozilla Firefox or Safari to access Citrix based applications with this version.
Error when accessing local or shared drive
If you receive an error that you have only "read access" when connecting to your local or shared drive, do the following:
Right-click the Citrix Receiver icon and then select About > Advanced > Connection Center. In the Session Security, select Full Access and close the window. Note: You must have a Citrix based application open and running in order to choose the Session Security preferences.
From the Finder, select Applications > Citrix Receiver. Once the application launches, select the drop-down arrow near the search box and then select Preferences.
Click Devices and then select the read and write radio button.
Application does not appear
NOTE: There is now a solution available to force Citrix based applications to launch in the foreground. Contact your departmental IT support staff person or the Help Center for more information.
The application may take up to 30 seconds to load. The progress bar is typically behind your browser window.
Click the Citrix Receiver icon on your Taskbar to bring the progress window to the front.
Once the application loads, you will see the application icon in the Taskbar not the Citrix icon.
Click the Citrix icon on your Dock to bring the progress window to the front. The application window will display once it loads.
Error: "You already have an instance of this application open..."
You will see this message if you previously launched an application AND the session is still open, reconnecting OR closing.
Click OK and look for the application in the Taskbar (Windows) or Dock (Mac).
Note: When you quit an application, it takes a few seconds for the session to close. Please wait for the orange Citrix icon (Windows) or black Citrix icon (Mac) to disappear from your Taskbar or Dock.
Windows Taskbar with orange shut down icon.
Mac Dock with Citrix icon
Error: "Some resources are available for reconnection..."
You will see this error message when myapps.andrew.cmu.edu is not in your list of Trusted Sites. Click the "Click here for assistance..." link and follow the onscreen steps.
Error: "A website wants to open content..."
Error: "404 File or directory not found"
If you are using a bookmark, it may be incorrect. Please make sure to bookmark only myapps.andrew.cmu.edu.
Log Off or Disconnect?
Connected, but still having issues
If you are unable to launch an application from Citrix, do the following:
- "Hover" over the Log Off button (do not click). A pop-up menu displays.
- Select Disconnect. Wait a few seconds.
- Log into Citrix from the myapps.andrew.cmu.edu page.
- Hover over the Log Off button (do not click).
- From the pop-up menu, select Reconnect.