Carnegie Mellon University

Desktop Support (DSP)

The Desktop Support Program (DSP) provides managed computer administration and deployment for departments that do not have their own desktop administration staff. DSP provides a broad range of basic desktop support services and a managed desktop environment.  This managed computing environment includes a group of productivity services, ranging from software updates for proactive security protection to secure personal and/or shared data storage. All computers in a department must be fully managed by DSP to be eligible for the service.

Optional Features

Subscription levels:

  • Business Class - provides basic desktop management with limited on-site support.
  • Enterprise Class - offers support for specialized applications, department-specific software, and on-site assistance for issues unable to be resolved remotely.

Eligibility

Faculty and staff

Request

Current DSP Customers

Fees

  • Business Class Support: $509/device
  • Enterprise Class Support: $763/device