Carnegie Mellon University

Telephony and Conferencing

All services associated with telephony and conferencing, including voice services, telephone, video and web conferencing.

Automatic Call Distributor (ACD)

Automatic Call Distributor (ACD) enables service departments to create call trees and queues, similar to a call center setup, where a call is routed to a queue, then answered when the next available agent logs in to the queue.

Conferencing

Phone, web and video conferencing services, both scheduled and impromptu.

Phone

Centrex phone services for university students, faculty and staff until they migrate to Unified Communications.

Unified Communications (UC)

An all-encompassing voice system with modular applications, such as e-mail integration, video capabilities, and robust presence/collaboration and messaging tools.