Repair Terms and Conditions

Caution

Backup: Computer Maintenance cannot take responsibility for the contents of your computer's hard disk unless prior arrangements for backup have been made. Regular hard disk backups are an important part of responsible computer ownership. We assume that, prior to submitting your system for repair - no matter what the problem - you have taken the simple precaution of performing a backup of your computer's hard disk. In the event that you have not done so, please let us know immediately and we will backup your hard disk for you as part of the repair service.

Ethernet Address: If your main logic board or auxiliary ethernet adapter has been replaced, your ethernet address may have changed. If so, you must re-register your computer's new ethernet address by accessing the Network Registration webpage: http://netreg.net.cmu.edu/

Date & Time: If your main logic board or system battery has been replaced, or your system has been turned off for several days, your computer's date and time may have changed. Although we check each repaired unit's date and time, we advise all customers to verify their computer's date and time, once the system has been set up at its "home" location or prior to its first use.

Warranty

Equipment whose repair is covered under manufacturer's warranty requires proof of purchase for warranty repair. Charges for the repair of equipment whose warranty status is denied by the manufacturer are your responsibility.

We warrant replacement parts we supply against failure for 90 days following their installation. If problems related to the repaired part(s) recur during the warranty period, the part(s) will be repaired or replaced at our expense.

Pick-up & Delivery

We can arrange for next day equipment delivery or pick-up to and from campus administrative buildings for a fee ranging from $25-$50 (based on number of people needed to move the equipment and type of delivery required).

Payment

Repairs to university-owned equipment can be paid for using an authorized departmental charge number. Individuals may make payment (along with applicable sales tax) with cash, check, MasterCard, Visa or PlaidCa$h. Repairs must be paid for at the time that the equipment is dropped off.

Equipment Pick Up Policy

Please be aware that we have a limited amount of space for storage, and as a result can not store equipment longer than 30 days. If you do not pick up your equipment within 30 days from the completion of the work requested, it will be sent away for recycling. We do our best to contact customers by phone or email, but in the event we are not able to reach you it is your responsibility to retrieve your equipment in a reasonable period of time.