Summary of Services

Computer Support
DSP Supports desktop and laptop computers, (PCs and Macs) owned by Carnegie Mellon University.

• We install new computers and configure them on our campus network

• We reload the operating system and configure the computer network settings in the case of software corruption or problems related to hardware failure
• We provide technical support such as analysis, software/hardware troubleshooting, security analysis, and software repair
• We maintain and update the security for operating systems and applicable software as necessary and available
• We configure your computer and install software for reasonable protection from viruses and spy-ware
• We remove viruses and spy-ware from your computers as necessary
• We escalate computer support issues to the vendor if needed

Collaboration
DSP will coordinate efforts with other groups within Computing Services such as:

• Computer Education and Outreach (Training)   
  
• Computer Maintenance Group (Hardware Repairs)   
  
• Computer Store Purchases (Equipment Purchases)
• Help Center/Accounts (Various Support and Account Issues)
• Network/Data Communications (Network/Data Support, Port Activations)
• Infrastructure Group (Windows, Mac, Web, Unix, and Email)
• Production Services (Backup and Restore)
• Media Technology (Conference Room Setup)
• Administrative Computing (Financials, Student Systems, Advancement, Human Resources)
• Information Security Office (Computing Security and Policies)

Strategic Technical Management
DSP will work with your department in order to develop a strategic plan for your computing environment. The Strategic Plan includes, but is not limited to:   

• Computer replacement or upgrade   
  
• Software and hardware inventory and tracking
• Systems development project management according to a defined system development life cycle   
  
• Evaluation of new products and services

Peripherals

• We configure printers and the ability to print from computers including HP Jet Direct Cards.  DSP will provide best-effort printer support for non-HP printers   
• We support combination copier/fax/printers' ability to print from your computers (configuration is the responsibility of the vendor)   
  
• We can install and support the basic functionality of external microphones, web cams, USB extenders, scanners, external hard drives (USB, Firewire), and external CD/RW's   
  
• We support the installation of digital camera software and USB setup of cameras
  

Software Support
Software support includes installation, basic configuration, operability troubleshooting, and basic functionality.

• Computer Operating Systems: Mac OS X; Windows XP Pro
• Productivity Software: Microsoft Office XP/2003; FileMaker Pro
• Email Clients: Outlook XP/2003; CMU WebMail
• Web Browsers: MS Internet Explorer; Netscape Navigator; FireFox; Mozilla
• Mobile Devices: Windows Mobile, Palm OS (Best Effort Only)
• My Andrew Software: DSP will provide first level support for all software that is listed on the My Andrew website and offered by Computing Services
• Administrative Computing Software: DSP will provide first level support for all the software products distributed by Administrative Computing. DSP will also coordinate with Administrative Computing any projects related to software releases.
• VPN Software: DSP will support the Cisco VPN and any VPN solution available publicly from Computing Services.

Additional Services

• Project-Based Consulting
• MyDeptFiles (File Server)
• Employee Leasing
• Server Support and Monitoring