Service Levels, Fees & Contracts
DSP offers the following levels of consulting:
Full-Time Consulting
A consultant is assigned to a department that requires a full-time person to provide IT support. Office space and office supplies are provided by the department that subscribes to this service. Computing Services provides management oversight, an escalation infrastructure, and training.
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FY 2009
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FY 2010
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FY 2011 |
Hours/Year: 1500
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Hours/Year: 1500
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Hours/Year: 1500
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Cost/Year: $65,000
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Cost/Year: $71,500
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Cost/Year: $75,075
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Cost/Hour: $41
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Cost/Hour: $45
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Cost/Hour: $47
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Part-Time Consulting
A consultant is assigned to your department 2.5 days per week (800 hours per year). The time of day is negotiable and defined in the SLA.
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| FY 2009 |
FY 2010 |
FY 2011 |
| Hours/Year: 800 |
Hours/Year: 800 |
Hours/Year: 800 |
| Cost/Year: $32,500 |
Cost/Year: $35,750 |
Cost/Year: $37,538 |
| Cost/Hour: $41 |
Cost/Hour: $45 |
Cost/Hour: $47 |
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Time Slice Consulting
A consultant is assigned to provide support 3 hours per week (150 hours per year). The times and boundaries of service are specified in the SLA.
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| FY 2009 |
FY 2010 |
FY 2011 |
| Hours/Year: 150 |
Hours/Year: 150 |
Hours/Year: 150 |
| Cost/Year: $6,955 |
Cost/Year: $8,833 |
Cost/Year: $9,098 |
| Cost/Hour: $46 |
Cost/Hour: $59 |
Cost/Hour: $61 |
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Half Slice Consulting
A consultant is available to work on problems for 3 hours every other week (75 hours per year).
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| FY 2009 |
FY 2010 |
FY 2011 |
| Hours/Year: 75 |
Hours/Year: 75 |
Hours/Year:75 |
| Cost/Year: $3,738 |
Cost/Year: $5,074 |
Cost/Year: $5,226 |
| Cost/Hour: $50 |
Cost/Hour: $68 |
Cost/Hour: $70 |
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By-the-Hour Consulting
A consultant will be assigned to help you when needed within the response times allotted in the SLA.
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| FY 2009 |
FY 2010 |
FY 2011 |
| Cost/Hour: $100 |
Cost/Hour: $120 |
Cost/Hour: $124 |
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MyDept Files (File Server)
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Cost: $30/GB
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Minimum Initial Order: 10GB
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Minimum Increments: 5GB
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Other Services
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Laptop Rental Program: $75/day
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| Special Project Consulting: Cost negotiable |
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