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DSP and Customer Roles

DSP strives to create and maintain a secure computing environment for our customers. To provide this environment, there are a number of guidelines we follow and actions we take, ranging from installing Symantec AntiVirus to managing data permissions. Likewise, there are a number of safe computing practices and responsibilities that DSP Customers may adopt to help us maintain this high level of security.

Most of the work that DSP performs for the sake of security involves basic computer setup and configuration. DSP will:

  • Install and configure Symantec Endpoint Protection AntiVirus software.
  • Configure Windows and Apple computers to receive security updates from Microsoft and Apple, respectively.
  • Deliver updates to commonly used software, such as Adobe Flash Player, Adobe Reader and Java Runtime Environment.

For additional information, see the DSP Managed Computer Environment page.

DSP will also work to help maintain a high level of security, and will:

  • Work with the Information Security Office (ISO) to investigate and respond to computer compromises due to malware or suspicious behavior.
  • Provide security restrictions to DSP-managed computers, preventing unauthorized access to the workstation or to data stored on network drives.
  • Audit access to data stored on network drives.

You can help DSP provide security for your computer. DSP customers should:

  • Install Microsoft and Apple updates when available, and reboot your computer after installation.
  • Contact DSP if your virus definitions are alerting you that they are out of date.
  • Contact DSP to report any strange activity on your computer, such as pop-ups.
  • Use caution when following links sent in email, or when opening unexpected email attachments.
  • Use the ISO Patch Check tool (https://www.cmu.edu/iso/patch-check/) regularly to verify that your web browser and the applications it uses are patched and current.
  • Visit the DSP Securing Your Computer page for additional steps.