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2012 DSP News

Friday, December 14, 2012

DSP Rates for FY 2013-2014

The Desktop Support Program announces rate changes for Fiscal Year 2014 (July 2013 - June 2014). MORE
Wednesday, November 21, 2012

Staffing Updates

DSP Senior Manager Alex Lang shares some staffing updates. MORE
Thursday, November 15, 2012

Do you use a Blackberry Mobile Device?

If you are currently using a Blackberry mobile device, please do not upgrade to Blackberry 10.
 MORE
Monday, November 5, 2012

DSP Consultant Assignments - Effective November 5

Desktop Support has completed a months-long staffing transition affecting support for customers in the UTDC as well as University Executives in Warner Hall. MORE
Friday, October 26, 2012

Support Statement for Windows 8

Desktop Support does not plan to support Windows 8 on laptops and desktops at this time. MORE
Tuesday, October 23, 2012

Java Updates for Windows Begin Thursday, October 25

In order to maintain a secure computing environment, the Desktop Support Program is deploying Java Runtime Environment (JRE 1.6 Update 37) to Windows computers beginning Thursday, October 25, 2012. MORE
Thursday, September 20, 2012

DSP Remote Installation of Firefox Web Browser for Windows Users

Due to the recent security vulnerabilities associated with Internet Explorer, DSP is remotely installing Mozilla Firefox to Windows computers beginning at 9pm on September 19, 2012. MORE
Monday, September 17, 2012

Revised DSP Service Level Agreement & Updated Website

The Desktop Support Program is pleased to announce that the 2012-2013 Service Level Agreement (SLA) is now available on our website. MORE
Friday, June 29, 2012

Rate Changes for Fiscal Year 2013

In keeping with increasing expenses throughout the university community, DSP is implementing a modest rate increase for fiscal year 2013.
 MORE
Friday, June 29, 2012

Staffing Updates

DSP Senior Manager Alex Lang shares DSP's latest staffing updates.
 MORE
Tuesday, June 26, 2012

Java Updates for Windows - Beginning Wednesday, June 27

In order to maintain a secure computing environment, the Desktop Support Program is deploying Java Runtime Environment (JRE 1.6 Update 33) to Windows computers beginning Wednesday, June 27, 2012. MORE
Monday, June 4, 2012

Mac OS X 10.8 (Mountain Lion) Support

As Apple prepares to release Mac OS X 10.8 (Mountain Lion) this summer, Computing Services is assessing our core software and services for compatibility and future support of the operating system. MORE
Monday, June 4, 2012

Upcoming Change to Windows Remote Desktop & VPN Access

DSP is planning to restrict Remote Desktop access to on-campus Windows computers. MORE
Friday, March 2, 2012

Java Runtime Environment (JRE31) Update for Windows

DSP is deploying Java Runtime Environment (JRE 1.6 Update 31) to Windows computers beginning Thursday, March 8, 2012. MORE
Thursday, February 2, 2012

Bomgar Jump Client Deployment

The Bomgar Jump Client will be deployed to DSP-managed Windows computers at noon on Tuesday, February 7.  The Bomgar software allows DSP to provide "remote" assistance when on-site support is unavailable. No action is necessary on your part. MORE