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Printers

LaserJet-style printers are the only supported printers by DSP. Inkjet Printers will not be supported (see end note). Multifunction Copiers (MFC)/Multifunction Printers (MFP) are normally leased through the University Copy Center.

Service on HP printers is handled by Sarcom. DSP acts as the liaison between the customer and Sarcom. In some cases HP printers can be repaired onsite, dependent on the warranty. Dell printers are not serviced by Sarcom and must go through the manufacturer. Large multi-function devices are generally serviced by the University Copy Center.

Below are our printer recommendations for new leases and purchases:

Type

Brand

Recommendation

Laser Printing

Hewlett Packard (HP)

Encouraged

Laser Printing

Dell

Neutral

Laser Printing

Epson, Canon, Panasonic, Lexmark, etc.

Not Supported

Inkjet Printing

All Brands

Not Supported

Multi-Function Printer or Copier (MFP, MFC)

Canon

Encouraged

Multi-Function Printer or Copier (MFP, MFC)

Ricoh

Encouraged

Multi-Function Printer or Copier (MFP, MFC)

Xerox

Encouraged

Multi-Function Printer or Copier (MFP, MFC)

Brother

Discouraged

Table Key

  • Encouraged – Recommended.
  • Discouraged – Not recommended for performance or compatibility issues.
  • Neutral – May be desired, but is not typical in our environment. Talk with DSP for alternatives or recommendations.

Multi-function copier/printer information can be obtained by contacting the University Copy Center directly.
http://www.cmu.edu/copycenters/

For a printer quote, complete the Printer Quote Request Form.

Note: Inkjet printers are not supported due to the total cost of ownership. While inkjet printers typically feature a low purchase price, they have a high failure rate, are expensive to service and are unable to take advantage of efficiencies available in our centrally-managed IT environment.