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Service Levels, Fees & Contracts

DSP offers the following levels of consulting:

2012-2013 Service Level Agreement [pdf]

Full-Time Consulting

A consultant is assigned to a department that requires a full-time person to provide IT support. Office space and office supplies are provided by the department that subscribes to this service. Computing Services provides management oversight, an escalation infrastructure, and training.

Fiscal Year 2013 2014
Hours/Year: 1500
1500
Cost/Year: $78,130 $87,500
Cost/Hour: $52.09
$58.33
  

2012-2013 Service Level Agreement [pdf]

Part-Time Consulting

A consultant is assigned to support your department for up to 750 hours per year. This level typically averages 2.5 days per week. Support details are specified in the DSP Service Level Agreement (SLA).

Fiscal Year 2013 2014
Hours/Year: 750 750
Cost/Year: $39,065 $43,755
Cost/Hour: $52.09 $58.33
  

2012-2013 Service Level Agreement [pdf]

Time Slice Consulting

A consultant is available to provide support up to 150 hours per year. While times can fluctuate based on your department's needs, this level averages 3 hours per week. Support details and boundaries of service are specified in the SLA.

Fiscal Year FY 2013 2014
Hours/Year: 150 150
Cost/Year: $9,650 $10,810
Cost/Hour: $64.33 $72.07
  

2012-2013 Service Level Agreement [pdf]

Half Slice Consulting

A consultant is available to work on problems for up to 75 hours per year.  While times can fluctuate based on your department's needs, this level averages 1.5 hours per week. Support details and boundaries of service are specified in the SLA.
Fiscal Year FY 2013 2014
Hours/Year: 75 75
Cost/Year: $5,545 $6,210
Cost/Hour: $73.94 $82.80
  

2012-2013 Service Level Agreement [pdf]

Executive IT Support

A team of DSP consultants provides extended on-site support, off-hours emergency "on call" support, and an expanded service level agreement. This service is available to university executives and their colleagues, and is subject to approval of the Vice Provost for Computing Services & Chief Information Officer. Inquiries may be directed to Pomona Valero, Associate Director, Computing Services at penguin@cmu.edu or 412-268-6699.

 

MyDept Files Agreement [pdf]

MyDept Files (File Server)

Fiscal Year FY 2013 2014
Cost: $30/GB No Charge
Minimum Initial Order: 10GB TBD
Minimum Increments: 5GB TBD
  

Other Services

 Special Project Consulting: $125.00/hour