Service Levels, Fees & Contracts
Please be aware that Desktop Support is planning to revise the rate structure for FY13 or FY14 and beyond. DSP will share updates as they become available.
DSP offers the following levels of consulting:
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DSP Consulting Agreement [pdf]
Full-Time Consulting
A consultant is assigned to a department that requires a full-time person to provide IT support. Office space and office supplies are provided by the department that subscribes to this service. Computing Services provides management oversight, an escalation infrastructure, and training.
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| FY 2011 |
FY 2012 |
Hours/Year: 1500
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Hours/Year: 1500
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| Cost/Year: $74,003 |
Cost/Year: $75,853
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Cost/Hour: $49
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Cost/Hour: $50.50
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DSP Consulting Agreement [pdf]
Part-Time Consulting
A consultant is assigned to support your department for up to 750 hours per year. This level typically averages 2.5 days per week. Support details are specified in the DSP Service Level Agreement (SLA).
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| FY 2011 |
FY 2012 |
| Hours/Year: 750 |
Hours/Year: 750 |
| Cost/Year: $37,001 |
Cost/Year: $37,926 |
| Cost/Hour: $49 |
Cost/Hour: $50.50 |
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DSP Consulting Agreement [pdf]
Time Slice Consulting
A consultant is available to provide support up to 150 hours per year. While times can fluctuate based on your department's needs, this level averages 3 hours per week. Support details and boundaries of service are specified in the SLA.
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| FY 2011 |
FY 2012 |
| Hours/Year: 150 |
Hours/Year: 150 |
| Cost/Year: $9,142 |
Cost/Year: $9,371 |
| Cost/Hour: $61 |
Cost/Hour: $62.47 |
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DSP Consulting Agreement [pdf]
Half Slice Consulting
A consultant is available to work on problems for up to 75 hours per year. While times can fluctuate based on your department's needs, this level averages 1.5 hours per week. Support details and boundaries of service are specified in the SLA.
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| FY 2011 |
FY 2012 |
| Hours/Year: 75 |
Hours/Year: 75 |
| Cost/Year: $5,252 |
Cost/Year: $5,383 |
| Cost/Hour: $70 |
Cost/Hour: $71.77 |
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DSP Consulting Agreement [pdf]
Platinum Consulting
A team of DSP consultants provides extended on-site support, off-hours emergency "on call" support, and an expanded service level agreement. This service is available to university executives and their colleagues, and is subject to approval of the Vice Provost for Computing Services & Chief Information Officer. Inquiries may be directed to J. Alex Lang, DSP Sr. Manager at jalang@andrew.cmu.edu or 412-268-8966.
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MyDept Files Agreement [pdf]
MyDept Files (File Server)
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| Cost: $30/GB |
Minimum Initial Order: 10GB
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Minimum Increments: 5GB
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Other Services
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| Special Project Consulting: Cost negotiable |
