Service Levels, Fees & Contracts

DSP offers the following levels of Consulting:

Full-Time Consulting
A consultant is assigned to a department that requires a full-time person to provide support. Office space and office supplies are provided by the department that subscribes to this service. Computing Services provides management oversight, an escalation infrastructure, and training. Service may include: software installations, updates, and maintenance; server support; liaison services for hardware repair, data backup, networking, security, training/education, Administrative Computing, hardware & software vendor coordination, technology planning; software and hardware inventory management, etc.

Hours/Year:  1600
Cost/Year:  $65,000
Cost/Hour:  $41

Part-Time Consulting
A consultant is assigned to your department 2.5 days per week (800 hours per year). The time of day is negotiable and defined in the SLA.

Hours/Year:  800
Cost/Year:  $32,500
Cost/Hour:  $41

Time Slice Consulting
A consultant is assigned to provide support 3 hours per week (150 hours per year). The times and boundaries of service are specified in the SLA.

Hours/Year:  150
Cost/Year:  $6,955
Cost/Hour:  $46

Half Slice Consulting
A consultant is available to work on problems for 3 hours every other week (75 hours per year).

Hours/Year:  75
Cost/Year:  $3,738
Cost/Hour:  $50

By-the-Hour Consulting
A consultant will be assigned to help you when needed within the response times allotted in the SLA.

Cost/Hour: $100

 
MyDept Files (File Server)

Other Services
Server Support in A-100:              $800/year
Server Support not in A-100:      $1,000/year
Laptop Rental Program:                   $75/day
Special Project Consulting:    Cost Negotiable