Operational Level Agreement Service

Operational Level Agreements (OLAs) are agreements between two or more teams that document how they will work together to ensure the appropriate service level is met for a particular service.  The PPMO is responsible for facilitating the negotiation and maintenance of these agreements.  See current OLAs here.

Service Level Agreement Service

Service Level Agreements (SLAs) are agreements between a Computing Services' team(s) and their customer which defines the level of service the customer should receive.  The PPMO is responsible for facilitating the negotiation and maintenance of these agreements.  See current SLAs here.

If you have questions concerning an existing OLA or want to initiate the development of a new OLA please contact Clay Fulton at 412-268-1896.