Carnegie Mellon University Website Home Page
 
Skip navigation and jump directly to page content
News
Status Updates
Windows 7.0
Mac OS X 10.6-Snow Leopard
Administrative Computing Service Changes
Computing Services Holiday Hours
Accounts
Network, Phone & TV
Software
Email & Calendar
Secure Your Computer
Clusters & Printing
Web Services
Classroom & Event Support
Training & Education
Technical Support & Services
Campus Partners
Information Security Office (ISO)

Mac OS X 10.6 — Snow Leopard

Support Approach

Since the Mac OS X 10.6 Snow Leopard release on August 28, 2009, Computing Services has been in the process of evaluating our core software and services for compatibility.  At this time, Snow Leopard is NOT supported by Computing Services.

As software and services are evaluated, updated information will be posted to the campus community.

Upgrade Information

If you plan to upgrade an older machine, first discuss it with your departmental administrator or DSP consultant.  The following is required to upgrade to Mac OS X 10.6: 

  • Mac computer with an Intel processor
  • 1GB of memory
  • 5GB of available disk space
  • DVD drive for installation

For specific machine requirements, see Apple's Mac OS X 10.6 Snow Leopard Technical Specifications.

Campus users currently running Leopard, who are interested in moving to Snow Leopard, may purchase a copy from the campus Computer Store for a price of $29.  We suggest contacting your departmental administrator or DSP consultant, if applicable, before moving.  

Core Software & Services Compatibility

Core software and services are currently being evaluated for compatibility by Computing Services.  Information will be posted as it becomes available.

Software/Service Compatibility Notes
ADmitMac No ADmitMac 4.1.2 does not support Snow Leopard.  Tests are being conducted with ADmitMac 5 Beta, but are not compatible at this time.
Cisco VPN Yes Cisco VPN requires a fresh installation after upgrading to Snow Leopard.  There have been reports of it causing Kernel panics, although this error did not present during testing.
Entourage 2004 & 2008
 Yes Tests indicate it is working properly.
Entourage 2008 (12.2.1) was successfully tested using Microsoft Exchange and Cyrus.
Fetch Yes

Tests indicate it is working properly.

Note:  Users may see a message in the console log regarding an Invalid resource fork length.  No action is needed.
FuguSFTP Yes

Tests indicate it is working properly. 

Note:  Users may receive a prompt to install Rosetta (translation software allowing PowerMac software to run on Intel Macs) upon installing Fugu.
Kerberos Authentication Yes

Tests indicate it is working properly.
Norton AntiVirus 10.2 and 11.0 (Symantec) No Norton AntiVirus (Symantec) is not currently compatible.  Users see a flashing error message and Norton Antivirus will continuously attempt to get a live update to no avail.  Symantec is aware of the issue and is currently working on a solution, which has an estimated delivery date of November 2009.  For more details on the status, visit the Symantec discussion thread about this issue.
Oracle Calendar Conditional Oracle Calendar cannot authenticate with Kerberos.  Oracle Calendar will still work if the user uses Standard Authentication and establishes an Oracle Calendar password, rather than using their AndrewID and password.
Pharos Pop-Up Printing Yes Tests indicate it is working properly.
Updated documentation available at: Andrew Printing
Printing Conditional LPR Printing, and printing from Firefox worked properly.  However, printing from Safari the page formatting did not perform as expected.
TimeMachine Yes Tests indicate it is working properly.
Web Certificates Yes Tests indicate it is working properly.
Webmail Yes Webmail rendered properly in Firefox and Safari.

In addition to the Computing Services evaluations, a list of known incompatible software is available on Apple's website.

Last updated: 11/12/09