2016-Computing Services - Carnegie Mellon University

2016

Thursday, December 15, 2016

Telecom Office Closed 11:45 am-1:30 pm (12/16)

The Telecom office will be closed on Friday, December 16 from 11:45 am - 1:30 pm. MORE
Wednesday, December 14, 2016

Help Center Closed 9am-noon (12/20)

The Computing Services Help Center will be closed on Tuesday, December 20 from 9am - noon. MORE
Thursday, December 8, 2016

RESOLVED - SERVICE OUTAGE: Unified Communications (VoIP Phones) (12/08)

RESOLVED - Unified Communications (VoIP) outbound dialing issues currently impacting campus. MORE
Thursday, December 8, 2016

SERVICE OUTAGE: Unified Communications (VoIP Phones) (12/08)

Unified Communications (VoIP) outbound dialing issues currently impacting campus. MORE
Wednesday, December 7, 2016

RESOLVED - SERVICE OUTAGE: Box (12/7)

RESOLVED: Box is reporting intermittent outages. MORE
Wednesday, December 7, 2016

SERVICE OUTAGE: Box (12/7)

Box is reporting intermittent outages. MORE
Wednesday, December 7, 2016

Two-Factor Authentication (2fa) with Duo Now Available

Two-Factor Authentication (2fa) with Duo Now Available MORE
Wednesday, November 30, 2016

MAINTENANCE OUTAGE: CMS (12/2)

Maintenance work to be performed on the CMS 7-8 am. MORE
Tuesday, November 29, 2016

SERVICE TEST: Unified Communications (12/4)

Unified Communications service test. MORE
Tuesday, November 22, 2016

SERVICE OUTAGE: Phone/Fax (11/22)

A cable issue in the Oakland area that is affecting phone and fax services to campus and Craig St. MORE
Monday, November 21, 2016

MAINTENANCE OUTAGE: Microsoft Imagine and VMAP Store (12/8)

Microsoft Imagine and VMAP store may not be available during the 7-9 am maintenance window. MORE
Friday, November 18, 2016

RESOLVED - SERVICE OUTAGE: Internet Connectivity (11/18)

Internet connectivity has been stabilized. MORE
Thursday, November 17, 2016

SERVICE OUTAGE: Internet Connectivity (11/17)

The campus community is currently experiencing Internet connectivity issues. MORE
Wednesday, November 16, 2016

Thanksgiving Holiday Hours

Several departments within Computing Services will be closed or will provide limited services during the Thanksgiving holiday. MORE
Tuesday, November 8, 2016

MAINTENANCE OUTAGE: Web-based Massmail (11/16)

Web-based Massmail unavailable during maintenance. MORE
Monday, November 7, 2016

RESOLVED - SERVICE OUTAGE: Networking (11/7)

RESOLVED: A wired, wireless, and Unified Communications (VoIP) outage is affecting various buildings on campus. MORE
Monday, November 7, 2016

SERVICE MAINTENANCE OUTAGE: Wired, Wireless and Unified Communications (11/7)

Maintenance on the campus network at noon. There may be loss of connectivity to wired, wireless and Unified Communications. MORE
Monday, November 7, 2016

SERVICE OUTAGE: Networking (11/7)

A wired network outage is affecting various buildings on campus. MORE
Friday, October 21, 2016

RESOLVED - SERVICE OUTAGE: CMU Box (10/21)

The CMU Box service outage has been resolved. MORE
Friday, October 21, 2016

SERVICE OUTAGE: External Internet (10/21)

External web sites and cloud-based services unavailable as a result of regional Internet outage. MORE
Wednesday, October 19, 2016

MAINTENANCE OUTAGE: Password Management System (10/25)

During the 7-11 pm maintenance window, you will not be able to change or reset your password. MORE
Friday, October 14, 2016

MAINTENANCE OUTAGE: Computer Labs, Virtual Andrew and Heinz vLab (10/21)

You may experience issues launching applications in computer labs, Virtual Andrew and Heinz vLab on Oct 21 from 9am-12pm. MORE
Friday, October 14, 2016

MAINTENANCE OUTAGE: Networking (10/17)

Networking maintenance affecting Warner Hall on October 17, at 8:00 PM AND October 18, at 6:30 AM MORE
Friday, October 7, 2016

MAINTENANCE OUTAGE: CMS (10/19)

CMS maintenance on Wednesday, October 19 from 6:00 PM - 10:00 PM MORE
Wednesday, October 5, 2016

MAINTENANCE OUTAGE: Urchin Web Analytics (10/24)

Maintenance affecting Urchin Web Analytics, Monday, October 24, from 7:00-11:59 PM. MORE
Thursday, September 29, 2016

MAINTENANCE OUTAGE: Networking (10/01)

Maintenance affecting wireless networks on Saturday, October 1 from 6:00 - 9:00 AM MORE
Thursday, September 29, 2016

Decommission of Cyrus Email Service

New Andrew accounts will no longer receive Cyrus email as an option beginning Oct 26. MORE
Tuesday, September 27, 2016

SERVICE OUTAGE: Networking (09/27)

All wireless networks currently experiencing connectivity issues. MORE
Tuesday, September 27, 2016

SERVICE OUTAGE: Email Tools (9/27)

Email Tools unavailable 8pm-12am for maintenance. MORE
Friday, September 23, 2016

SERVICE OUTAGE: Networking (09/23)

Wireless networks experienced connectivity issues earlier today. MORE
Wednesday, September 21, 2016

SERVICE MAINTENANCE: Networking (09/22)

CMU-SECURE, CMU-GUEST, Eduroam networks may be unavailable during maintenance. MORE
Tuesday, September 20, 2016

RESOLVED - SERVICE OUTAGE: Virtual Andrew (09/20)

RESTORED: Virtual Andrew is currently unavailable due to intermittent connection issues. MORE
Tuesday, September 20, 2016

SERVICE OUTAGE: Virtual Andrew (09/20)

Virtual Andrew is currently unavailable due to intermittent connection issues. MORE
Monday, September 19, 2016

MAINTENANCE OUTAGE: Password Management System (9/22)

During the 7-11 pm maintenance window, you will not be able to change or reset your password. MORE
Thursday, September 15, 2016

SERVICE MAINTENANCE: Unified Communications (9/25)

Servers will be rebooted between 6-10 am. Service should not be impacted.  MORE
Wednesday, September 14, 2016

Now Available - Use Box with your Mobile Office Apps

You can now create and edit documents stored in Box using your mobile Office apps. MORE
Wednesday, September 14, 2016

SERVICE OUTAGE: VPN (9/15)

If you are connected to VPN via the AnyConnect VPN client from 6:30-7:00 am, you may need to restart your session. MORE
Thursday, September 8, 2016

SERVICE OUTAGE: Guest Wireless (9/8)

New guests are not able to connect to the CMU-GUEST network. MORE
Wednesday, September 7, 2016

SERVICE IMPACTED: Networking (9/7)

Campus wireless networks experienced authentication issues. MORE
Friday, September 2, 2016

SERVICE OUTAGE: Networking (9/3)

Wireless networks in Morewood Towers (A-E) will be unavailable for a short period of time. MORE
Wednesday, August 31, 2016

SERVICE IMPACTED: Networking (08/31)

Campus wireless networks experienced authentication issues. MORE
Monday, August 29, 2016

What's NEW in Computing

Read about what's new in Computing in the August Issue of Cursor MORE
Friday, August 19, 2016

MAINTENANCE OUTAGE: Unified Communications (08/21)

Unified Communications (Phone Services) maintenance on Sunday, August 21, from 6-6:30 AM MORE
Tuesday, August 16, 2016

Support for Microsoft Office 2016 through Office 365

Microsoft Office 2016 (through Office 365) now available! MORE
Monday, August 15, 2016

Self-Service - Managing Your IT Help Tickets

Email notifications received from Computing Services and the Eberly Center will include links to the ticket details and to a Self-Service log in page. MORE
Wednesday, August 10, 2016

MAINTENANCE OUTAGE: Networking (08/13)

Maintenance being performed on wired, wireless, VPN, and Unified Communications (telephony) services on August 13 from 6 - 8 AM. MORE
Monday, August 8, 2016

RESOLVED SERVICE OUTAGE: Eduroam (8/8)

Eduroam connectivity issues experienced earlier. MORE
Monday, August 8, 2016

Group Storage Space on Box

Box Organization Folders now available for group storage and collaboration. MORE
Monday, August 8, 2016

Real-time Collaboration with Box and Office Online

Microsoft Office Online now integrated with CMU Box for real-time editing and collaboration. MORE
Monday, August 8, 2016

Tectia Client 6.4.13 Now Available

Tectia Client 6.4.13 Now Available MORE
Monday, August 8, 2016

MAINTENANCE OUTAGE: Password Management System 8/9

During this maintenance, you will not be able to change or reset your password. MORE
Friday, August 5, 2016

MAINTENANCE: Unified Communications / Jabber (08/07)

Unified Communications and Jabber maintenance will occur on August 7, 6 - 8 AM MORE
Thursday, August 4, 2016

MAINTENANCE OUTAGE: DreamSpark (08/10)

DreamSpark unavailable during maintenance on August 10, 11 AM - 1 PM MORE
Wednesday, August 3, 2016

RESOLVED - SERVICE OUTAGE: Networking (08/03)

Network connectivity issues experienced from 3:00 - 3:10 PM. MORE
Tuesday, August 2, 2016

MAINTENANCE OUTAGE: Networking (08/06)

Intermittent wireless network connectivity on Saturday, August 6th from 6:00 AM - 9:00 AM MORE
Friday, July 29, 2016

MAINTENANCE: Andrew Printing (07/30)

Maintenance will be performed on andrew printing Saturday, July 30th, 6:30 - 8:30 AM. MORE
Wednesday, July 27, 2016

RESOLVED - MAINTENANCE OUTAGE: Cable TV (07/27)

RESOLVED: Cable TV unavailable during maintenance on Wednesday, July 27th. MORE
Wednesday, July 27, 2016

UPDATE - MAINTENANCE OUTAGE: Cable TV (07/27)

UPDATE: Cable TV unavailable during maintenance on Wednesday, July 27th. MORE
Tuesday, July 26, 2016

MAINTENANCE OUTAGE: Password Management System 7/30

During this maintenance, you will not be able to change or reset your password. MORE
Monday, July 25, 2016

RESOLVED - SERVICE OUTAGE: Networking (07/25)

RESOLVED: CMU and CMU-SECURE wireless networks currently unavailable. MORE
Monday, July 25, 2016

SERVICE OUTAGE: Networking (07/25)

CMU and CMU-SECURE wireless networks currently unavailable. MORE
Monday, July 25, 2016

MAINTENANCE OUTAGE: Cable TV (07/27)

Cable TV unavailable during maintenance on Wednesday, July 27th from 6 - 8 AM MORE
Tuesday, July 19, 2016

MAINTENANCE OUTAGE: Networking 7/23

Intermittent wireless network connectivity from 6-11 am. MORE
Tuesday, July 19, 2016

MAINTENANCE OUTAGE: Networking 7/20 & 7/21

Some buildings will experience a wireless network outage of less than 10 minutes. MORE
Thursday, July 14, 2016

MAINTENANCE OUTAGE: Networking 07/14

Wired, wireless, and VoIP phones (Unified Communications) unavailable during maintenance
 MORE
Thursday, July 14, 2016

UPDATE - SERVICE OUTAGE: Networking from 07/13

UPDATE: Continued network connectivity issues in some buildings. MORE
Wednesday, July 13, 2016

UPDATE - SERVICE OUTAGE: Networking (07/13)

UPDATE: Networking and VoIP phones (Unified Communications) stable. MORE
Wednesday, July 13, 2016

SERVICE OUTAGE: Networking (07/13)

Networking and VoIP phones (Unified Communications) currently unavailable. MORE
Tuesday, July 5, 2016

SECURITY ALERT: Critical Flaws in Symantec Endpoint Protection

Critical security flaws have been discovered in the core components shared by nearly all of Symantec's enterprise and consumer anti-virus products.  MORE
Wednesday, June 29, 2016

MAINTENANCE OUTAGE: Password Management System (6/30)

Computing Services will perform maintenance on the Password Management System MORE
Tuesday, June 28, 2016

UDP Port 111 Blocked – 6/29

UDP Port 111 blocked at the campus Internet border. MORE
Thursday, June 23, 2016

CMS Transition to Sites Model

Computing Services will transition the CMS to the latest supported model (Sites). MORE
Wednesday, June 22, 2016

Updated Virus Protection Recommendation for Students

Computing Services and the Information Security Office have updated the recommended virus protection practices for students. MORE
Tuesday, June 21, 2016

Cable TV Supplier Change

Effective June 29, 2016, the wired Cable TV service provider will transition to Comcast.  MORE
Tuesday, June 21, 2016

UPDATE: Printing to Network Printers from Off-Campus

Off campus? VPN is required to print to campus printers (network and Andrew). MORE
Friday, June 10, 2016

MAINTENANCE OUTAGE: Networking (06/18)

Wireless networks unavailable during maintenance on June 18, 6:30 AM - 9:00 PM MORE
Thursday, June 9, 2016

Cost-Effective AV Service Available in Rangos

Self-Service will be available starting on July 1st for Rangos 1, 2, or 3. MORE
Tuesday, June 7, 2016

CONCLUDED - SERVICE TEST: Active Directory (06/07)

CONCLUDED - Services using Active Directory may be temporarily unavailable during a service test. MORE
Monday, June 6, 2016

SERVICE TEST: Active Directory (06/07)

Services using Active Directory may be temporarily unavailable during a service test. MORE
Thursday, June 2, 2016

MAINTENANCE OUTAGE: Networking (06/03)

CMU-GUEST wireless network unavailable to NEW guests during maintenance on Friday, June 3rd from 7:00 AM to 7:30 AM. MORE
Thursday, June 2, 2016

MAINTENANCE OUTAGE: Networking (06/11)

Internet resources may be unavailable during maintenance on Saturday, June 11, from 6:00 AM - 8:00 AM. MORE
Thursday, May 26, 2016

MAINTENANCE OUTAGE: Virtual Andrew (5/29)

You may experience problems with Virtual Andrew 7am-12pm.

 MORE
Wednesday, May 25, 2016

MAINTENANCE OUTAGE: Networking (05/26)

Wireless networks at 311 South Craig unvailable during maintenance on Thursday, May 26, from 10:00 PM - 10:30 PM. MORE
Tuesday, May 24, 2016

CMU-SECURE Wireless Certificate

Accept/verify CMU-SECURE wireless certificate. MORE
Tuesday, May 24, 2016

RESOLVED SERVICE OUTAGE: Networking

CMU-SECURE wireless and VPN connection error resolved. MORE
Friday, May 20, 2016

Computing Services 2016 Summer Holiday Break Schedule

The 2016 Summer Holiday and Break Schedule is now available. MORE
Friday, May 20, 2016

SERVICE OUTAGE: MyFiles (5/22)

MyFiles unavailable between 6-9 am due to maintenance. MORE
Tuesday, May 17, 2016

MAINTENANCE OUTAGE: Unified Communications (05/22)

Unified Communications Maintenance (Telecom/Jabber) (5/22) MORE
Tuesday, May 17, 2016

MAINTENANCE OUTAGE: Password Management System (05/21)

Upgrading Password Management System with possible disruptions (5/21) MORE
Tuesday, May 17, 2016

Mac OS X 10.9 and Outlook 2010 Retirement

Mac OS X 10.9 (5/31) and Outlook 2010 (6/30). MORE
Tuesday, May 10, 2016

SERVICE OUTAGE: Networking (5/19)

Network connectivity may be lost between 3-8 am due to maintenance. MORE
Wednesday, April 20, 2016

SERVICE OUTAGE: Centrex Voicemail (4/21)

Centrex voicemail system unavailable 7:00-7:30 am. MORE
Tuesday, April 19, 2016

Updated DSP Rates for July 1

New rates for the Desktop Support Program (DSP) services will be in effect July 1, 2016.  MORE
Thursday, April 14, 2016

RESOLVED - SERVICE OUTAGE: Virtual Andrew 04/14

RESOLVED - Virtual Andrew is currently unavailable and will be restored as soon as possible.
 MORE
Thursday, April 14, 2016

SERVICE OUTAGE: Virtual Andrew 04/14

Virtual Andrew is currently unavailable and will be restored as soon as possible.
 MORE
Wednesday, April 13, 2016

Media Services - New Rates July 1

New rates for Media Services will be in effect July 1, 2016 MORE
Monday, April 11, 2016

SERVICE OUTAGE: Password Management System (4/13)

Password Management System (https://identity.andrew.cmu.edu) unavailable from 7-9 pm. MORE
Friday, April 8, 2016

SECURITY ALERT: Significant: Adobe Flash Player Exploits

Update to the current version of Flash Player.  MORE
Wednesday, March 23, 2016

MAINTENANCE OUTAGE: Unified Communications 03/27

Maintenance will be performed on the Unified Communcations services on Sunday, March 27, 2016 from 10:00 AM - 11:00 AM
 MORE
Tuesday, March 22, 2016

SERVICE OUTAGE: Password Management System (3/24)

Password Management System (https://identity.andrew.cmu.edu) unavailable from 6-10 pm. MORE
Wednesday, March 16, 2016

MAINTENANCE OUTAGE: Unified Communications (Telecom) 03/20

Maintenance will be performed on the CUCM service on Sunday, March 20, 2016, 6:00 AM - 12:00 PM
 MORE
Friday, March 11, 2016

MAINTENANCE OUTAGE: Virtual Andrew 03/13

Virtual Andrew undergoing maintenance from 9:00 AM - 12:00 PM on March 13th (Sunday).
 MORE
Wednesday, March 9, 2016

MAINTENANCE OUTAGE: Wireless Networking 03/10

Maintenance will be performed on the wireless network infrastructure on Thursday, March 10, 2016, 7:00 AM - 8:00 AM
 MORE
Tuesday, February 16, 2016

RESOLVED - SERVICE OUTAGE: Networking (CMU-SECURE) 02/16

RESOLVED: Connectivity issues seen earlier should now be stable.  MORE
Tuesday, February 16, 2016

SERVICE OUTAGE: Networking (CMU-SECURE) 02/16

Connectivity issues seen earlier should now be stable.  MORE
Tuesday, February 16, 2016

SECURITY ADVISORY: Adobe Flash Player & AIR Security Updates

Critical security updates available for Flash Player and AIR products. MORE
Monday, February 15, 2016

SERVICE OUTAGE UPDATE: Networking (2/15)

Connectivity issues seen earlier should now be stable.  MORE
Tuesday, February 9, 2016

MAINTENANCE OUTAGE: Wireless Networking (2/13)

Wireless networks unvailable during maintenance on Saturday, February 13, from 6 AM - 8 AM. MORE
Friday, January 29, 2016

MAINTENANCE OUTAGE: AWPS (2/5)

AWPS will be unavailable from 6:00-9:00 pm for maintenance. MORE
Friday, January 22, 2016

SERVICE OUTAGE: Password Management System (1/25)

Password Management System (https://identity.andrew.cmu.edu) unavailable from 6-10 pm. MORE
Friday, January 15, 2016

Web Login Issue Resolved (1/14/16)

Web Login (login.cmu.edu) frequent log in issue resolved. MORE
Tuesday, January 12, 2016

SERVICE OUTAGE: Networking (1/12)

Computing Services is experiencing issues with an Internet provider. MORE
Tuesday, January 5, 2016

MAINTENANCE OUTAGE: Wireless & Wired Networks (1/9)

You may experience intermittent connectivity on the wireless and wired networks between 6-8 am. MORE

Critical Flaws in Symantec Endpoint Protection & End of License

On July 5, 2016, Computing Services announced that critical security flaws were recently discovered in Symantec's enterprise and consumer anti-virus products. This has accelerated our plans to terminate the Symantec Endpoint Protection (SEP) license.  MORE