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Set Your Andrew Account Password

Your Andrew account is your gateway to the computing environment at Carnegie Mellon. Your account gives you access to email, network registration, Computing Services public computer labs "clusters" and other resources

So that access to computing resources is not interrupted, it is important to set a personal strong password.
  1. Go to the Carnegie Mellon Identity Manager page. 
  2. Enter your Andrew userID and assigned password. If you do not know your password, check with your account sponsor.  To have your password reset, contact the Computing Services Help Center.
  3. Follow the on-screen instructions to set your new password.

What is my Andrew userID?

To determine your Andrew userID, visit the Carnegie Mellon Directory.  If your email address is juser@andrew.cmu.edu then, your Andrew userID is juser.

Need Help?

Contact the Help Center
Phone: 412-268-4357 (HELP)
Email: advisor@andrew.cmu.edu

Online help is available anytime!