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Set Your Andrew Account Password & Security Questions

Your Andrew account is your gateway to the computing environment at Carnegie Mellon. Your account gives you access to email, network registration, Computing Services public computer labs "clusters" and other resources. 

So that access to computing resources is not interrupted, set your password now.  You will need your Andrew userID and the first eight digits of your student identification number.  This number can be found on the student account invoice you received from Enrollment Services.  If you do not know your student identification number, please visit the HUB (lower level of Warner Hall).
  1. Go to the Carnegie Mellon Identity Manager page. 
  2. Enter your Andrew userID and the first eight-digits of your student identification number
  3. Follow the on-screen instructions to set your new password.

What is my Andrew userID?

To determine your Andrew userID, visit the Carnegie Mellon Directory.  If your email address is juser@andrew.cmu.edu then, your Andrew userID is juser.

Need Help?

Contact the Help Center
Phone: 412-268-4357 (HELP)
Email: advisor@andrew.cmu.edu

Online help is available anytime!