Your Andrew Account and Password

Your Andrew Account is your key to access many of the university's computing services such as the Carnegie Mellon Web Portal, computing clusters, and e-mail.

Your Andrew Account

Once your Andrew Account is assigned, learn what your account UserID AND your email address are by visiting the Carnegie Mellon directory web page. The directory page displays your e-mail address. To determine your Andrew ID, follow this example:

• If e-mail address = jsmith@andrew.cmu.edu
• Andrew UserID = jsmith
  
  Note: To learn more about what your Andrew Account offers, refer to the Accounts web page.

Selecting a Password

To protect your Andrew account, you should change your password to something personal and secure as soon as possible. For help with selecting a secure password, refer to Managing Your Andrew Password document.

Your Andrew Password

Depending on your affiliation, refer to the appropriate section below to determine/set your password: 

New Undergraduate Students

Follow ONE of the processes below:  

• If you reside in the continental United States and have NOT previously held an Andrew account (e.g., you were never a Pre-college, PA Governor or SAMS student), visit the Andrew Account Password Setup page at https://webiso.andrew.cmu.edu/passr/initialsetup.cgi and follow the on-screen instructions. You'll need to know the Admission ID that you used through the enrollment process.
• If you are an International Undergraduate student OR if you previously held an Andrew Account, visit the Carnegie Mellon Identity Manager page. On that page, enter your Andrew UserID and then enter the first 8-digits of your Student Identification number in the Password field.  If you do not know your Student Identification number, you will need to visit the HUB in person to receive it.  Once you've successfully changed your password, visit the Password Reset page to configure your security questions.
• If you are a cross-registered student (e.g., students enrolled full or part-time at other institutions but who are taking some classes at Carnegie Mellon) visit the Carnegie Mellon Identity Manager page. On that page, enter your Andrew UserID and then enter the first 8-digits of your Student Identification number in the Password field.  Once you've successfully changed your password, visit the Password Reset page to configure your security questions. Note: If you entered a Student ID on the PCHE Cross-Registration Form, your Student ID number will be the same as what you indicated.  Otherwise, you must visit the HUB in person to receive your Student ID number.

Graduate Students and Special Groups (Pre-College, PA Governor School, SAMS students)

Visit the Carnegie Mellon Identity Manager page. On that page, enter your Andrew UserID and then enter the first 8-digits of your Student Identification number in the Password field.  If you do not know your Student Identification number, you will need to visit the HUB in person to receive it.  Once you've successfully changed your password, visit the Password Reset page to configure your security questions.

Faculty or Staff

Visit the Carnegie Mellon Identity Manager page. On that page, enter your Andrew UserID. In the Current Password field, enter the first eight digits of your University ID number. If you don't already know your University ID number, check with your supervisor or your department, business, or Human Resource Employee Module (HREM) administrator. Note that your account and password will NOT be established until you have completed all necessary paper work (e.g., tax forms, etc.) with Human Resources. Once you've successfully changed your password, visit the Password Reset page to configure your security questions.

Note: The password reset tool is not available to users of administrative applications (i.e, Oracle Financials, SIS, HRIS, PAS).  See the Forgot Your Password section of the Managing Your Password document for assistance.

Sponsored Accounts (Guests)

The password is arbitrary, but typically chosen by the Sponsored Account holder. If you don't know your password, check with your Business Administrator or the Help Center. To change your password to something personal and secure, visit the Carnegie Mellon Identity Manager page.

What if I forget my password?

If you change your password, and then forget it, you will need to bring your Carnegie Mellon ID, passport or a valid photo drivers license to the Help Center, Cyert Hall 119 to have your password reset. Passwords will NOT be reset without positive identification.

To avoid this situation, be sure to use the Password Reset page to configure your security questions. For more details on this service, read the Forgot your password section of the Managing Your Andrew Password document.