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Subscription Levels

The following chart describes the features associated with each of the 4 voicemail subscription levels available to faculty and staff.  Once you decide on the appropriate subscription level, Telecom Administrators may place voicemail orders using the request form.

Whenever a feature increases between service levels, the change will be indicated with an asterisk (*).

Features
Levels
 
1
2
3
4
Greetings




Personal Greeting
Y
Y
Y
Y
Extended Absence Greeting
Y
Y
Y
Y
Maximum greeting length (min:sec)
0:30
0:30
0:30
0:45*
Messages




Send/Receive Messages
Y
Y
Y
Y
Maximum messages (total)
20
20
25*
30*
Maximum message length (min:sec)
2:00
2:00
3:00*
4:00*
Days new messages kept
14
14
14
21*
Days saved messages kept
14
14
14
21*
Messages via Dial-by-Name
(addresses messages to a subscriber by dialing their name instead of a mailbox number)
Y
Y
Y
Y
Message deletion warning
(warns subscribers that messages are about to be automatically deleted and gives the subscriber the option to save the message)
Y
Y
Y
Y
Future Delivery
(ability to deliver a message to a mailbox at a future date and time designated by the sender)




Maximum number of messages
5
5
5
15*
Future delivery up to days
(maximum number of days in advance a future delivery message can be set for)
30
30
45*
60*
Distribution List
(lists that allow subscribers to record a message once and send it to multiple subscribers)




Maximum number of lists
5
5
10*
15*
Number of destinations per list
15
15
20*
25*
OutCall
(Method of message-waiting notification. Subscriber can set a notification schedule so that the voicemail system will call the subscriber at a preset number to inform them of new messages.)




Local
N
Y*
Y
Y
412 Toll (outcall to local, 412 and toll)
N
Y*
Y
Y
Long Distance (outcall to local, 412, toll and long distance)
N
N
Y*
Y
Notification failure message (notification of unsuccessful outcalls)
N
Y*
Y
Y
Home/Guest mailbox allowed
(ability to partition a mailbox so that someone from home or a guest can use that part of the mailbox to send and receive between the subscriber of the mailbox and the guest)
Y
Y
Y
Y
Date/Time Playback Toggle (toggle option to hear date and time preceding each message)
Y
Y
Y
Y
Fax Messages
(verbal notice in a subscribers mailbox alerting the receipt of a fax; subscriber can choose when and where the fax will be delivered)
N
N
Y*
Y

* - A feature has increased from the previous service level.