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Wireless Andrew Network Support Statement

Support Details

The following outlines the level of support provided by Computing Services to users on the Wireless ethernet network. Because certain services conflict with others being offered by Computing Services, specific protocols and services within this operating system are banned. It is the responsibility of the end user to configure their operating system in such a manner that it will not conflict with other services being offer over the Carnegie Mellon Network.

Please review the Carnegie Mellon University Computing Policy and Computing Guidelines for specific network services and protocols that, when configured incorrectly, may cause network problems.

Terms Used in this Document
Please see Support Statement Terms for a definition of terms used to describe the level to which we do or do not support a service or technology

Wireless Andrew Supported Hardware and Software

Hardware/Software:

  • Intel PC running Windows XP
  • Macintosh PowerBook, iBook, iMac, EMac, PowerMac or Mac mini running Mac OS X 10.5+
  • Linux or Windows CE devices (staff-contributed support only)

Note: The hardware must meet the minimum recommended configuration as outlined on the Support web page.

Supported Wireless Cards:

  • PROXIM ORiNOCO 11b Client PC Card (Silver or Gold) or
    older Lucent WaveLAN/IEEE (Silver or Gold) Card
  • Apple AirPort Card (for all airport capable machines)
  • Airport Extreme (only for Airport Extreme ready systems)

Note: Wireless cards that meet the 802.11b standard will most likely be compatible with the Carnegie Mellon wireless network. However, full support is only available for the PROXIM ORiNOCO pc card and the AirPort and Airport Extreme wireless cards.

Wireless Drivers:

Computing Services no longer distributes custom versions of wireless card drivers as they are no longer necessary. You should use the drivers that were included with your wireless card.

For Macintosh users, It is strongly recommended that you use the latest Apple AirPort drivers if you are using Mac OS X.

Level of Support

Wireless Andrew is a supported networking service that is generally available 24 hours, 7 days a week. Support is provided during normal Help Center business hours.  Contact the Help Center at 412-268-4357(HELP) or advisor@andrew.cmu.edu.

Major outages or problem will be handled promptly. Users should check the Computing Services bulletin board, offical.computing-news for any planned outages or maintenance.

AirPort Base Station

The Apple Airport BaseStation is BANNED from use on Campus. This ban also includes any wireless equipped Macintosh configured to act as an AirPort Software Base Station. The connection sharing features of the AirPort Base Station (hardware or software) can cause problems on the campus network. Those features are based on the same protocols used to provide network configuration information to most campus computers. Misconfiguring a base station can cause a network failure on other machines by sending them incorrect configuration information

Last Updated: 7/1/10