Support Statement: Email Clients
The following sections outline the details of Computing Services support for email clients.
Terms Used
Cyrus mail system – Cyrus is an electronic mail system that is based on standard internet protocols.
Exchange mail system - Exchange is an integrated electronic mail and calendar system that is based on standard internet protocols.
Note: See Support Statement Terms for a definition of other terms used to describe the level to which we do or do not support a service or technology.
Clients
This table lists email clients and indicates whether they are supported on the Cyrus or Exchange mail servers.
Email Client
|
Platform |
Cyrus
(link to documentation) |
Exchange
(link to documentation) |
| Andrew Webmail |
All |
X |
|
| Apple Mail /iCal 5.0 |
Mac |
|
X |
| Entourage 2008 |
Mac |
X |
|
Outlook 2011
|
Mac |
X
|
X |
| Outlook 2010 |
Windows |
X
|
X
|
| Outlook 2007 |
Windows |
X |
X |
| Outlook Web Access (OWA) |
All |
|
X |
| Pine |
Unix |
X |
|
Services Supported
Configuration and basic troubleshooting for connecting to the appropriate campus email server and sending/receiving email as well as the following:
Cyrus customers:
- Support for plain text email messaging
Exchange customers:
- Support for plain text email messaging
- Support for calendar features
Services Not Supported
The following services are not supported:
- vCard – electronic business card
- Email client features other than plain text email or Exchange calendar
Recommendations
For recommendations on usage, please refer to the Email and Calendar documentation.
