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Support Statement & Preferred Clients

Email Clients

The following sections outline the details of Computing Services support for email clients.

Terms Used

Cyrus mail system – Cyrus is an electronic mail system that is based on standard internet protocols.

Exchange mail system - Exchange is an integrated electronic mail and calendar system that is based on standard internet protocols.

Clients

This table lists email clients and indicates whether they are supported on the Cyrus or Exchange mail servers. The Exchange column also indicates which clients are preferred.

Email Client
Platform Cyrus
(link to documentation)
Exchange
(link to documentation)
Apple Mail /iCal 5.0
Mac   X 
Entourage 2008 Mac X  
Outlook 2013 
Windows X X
Outlook 2011 
Mac X
X - Preferred *
Outlook 2010 
Windows X
X - Preferred *
Outlook Web Access (OWA) 
All   X - Preferred *
Mobile Devices 
X
Pine Unix X

* Exchange: Preferred Email Clients

Not all email clients work equally well with Exchange, especially with regard to the Exchange calendar.  If you are having issues with calendaring, consider switching to one of the PREFERRED clients. 

The most significant gaps in features and reliability are Mac Mail/iCal and Mobile Devices.  Mac Mail/iCal should only be used by those who infrequently modify their calendar or have simple meetings.

Also, ensure that you are using the most recent Service Pack or Update for your client that is recommended by your IT Staff.  Contact your DSP Consultant or Departmental IT Staff to obtain the latest software versions.


Services Supported

Configuration and basic troubleshooting for connecting to the appropriate campus email server and sending/receiving email as well as the following:

Cyrus customers:

  • Support for plain text email messaging
Exchange customers:
  • Support for plain text email messaging
  • Support for calendar features

Services Not Supported

The following services are not supported:

  • vCard – electronic business card
  • Email client features other than plain text email and Exchange calendar

Recommendations

For recommendations on usage, please refer to the Email and Calendar documentation.

Last Updated: 8/27/13