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Reporting Spam

If you are receiving spam and your spam filter options are configured, follow the steps below for your email client to report the message.

IMPORTANT: Following the steps below will provide us with the information we need. We will only contact you if additional details are required.

Outlook

  1. Create a new email message to report-spam@andrew.cmu.edu.
  2. Enter the subject Spam Report.
  3. Drag and drop the spam message into the new message window to attach it.

Apple Mail, OWA

  1. Right-click the spam message and then select Forward as Attachment.
  2. Send to report-spam@andrew.cmu.edu with the subject Spam Report.

Google Apps @ CMU

  1. Open the spam message.
  2. Click the arrow next to Reply, at the top of the message pane.
  3. Select Show Original.
  4. Copy and paste the message source into the new email message.
  5. Send to report-spam@andrew.cmu.edu with the subject Spam Report.

Webmail (Cyrus)

  1. Open the spam message and then click Forward as Attachment.
  2. Send to report-spam@andrew.cmu.edu with the subject Spam Report.

Pine

  1. From the main menu, type S for Setup and then C for Config.
  2. Find Advanced Command Preferences, and check enable-full-header-cmd.
  3. Type E to exit and Y to save your changes.
  4. Open the reported message.
  5. Type H to display full headers
  6. Type F to forward the message to report-spam@andrew.cmu.edu.

Other

Use the Forward as Attachment option. If this is not available, follow the steps below.

  1. Open the spam message and view the source.
  2. Copy and paste the message source into the new email message.
  3. Send to report-spam@andrew.cmu.edu with the subject Spam Report.