Carnegie Mellon University Website Home Page

Webmail FAQ

What do I need in order to use Webmail?

A Web browser. You must also enable cookie support on your browser.  By default, Web browsers install with cookies enabled.

How do I access Webmail?

Go to

Does using Webmail on a machine that I don't own or control pose any security risks?

There is a chance that the machine's owner could capture your password or read your mail. It is also possible that the owner has not maintained the machine leaving it open to a virus.

Some of the folders that appear in Outlook do not appear in Webmail. Why?

You must first subscribe to the folder within Webmail. For detailed steps, read the the Subscribe and Unsubscribe to Folders & B-boards section.

How do I create a personal mail folder in Webmail?

See the Managing Folders section of this document.

How do I rename or delete a folder?

See the Managing Folders section of this document.

After using Webmail, I seem to have two Sent Mail folders. Why?

Webmail automatically creates a Sent folder to store copies of mail messages you have sent. If you have a different Sent Mail folder in another mail client (e.g., Outlook, Entourage), you will now have two folders of Sent messages. If the folder names vary in any way, the messages will be saved in two locations. To change the Sent Mail folder that Webmail uses, follow the steps in the Sent Mail and Deleting Messages section of this document.

Does Webmail share my Outlook address book?

Address books and preferences in other mail clients (e.g., Outlook, Entourage) are not shared with Webmail.  However, Carnegie Mellon email addresses can be accessed from any mail client; see the Finding Addresses section for more information.   

How do I access the Carnegie Mellon Directory?

To access email addresses from the Carnegie Mellon Directory, follow the steps in the Finding Addresses section of this document.

How do I set my Webmail preferences?

To set personal preferences for your email signature and other features, follow the steps in the Setting Personal Preferences section of this document.

Who do I contact if I have a question about Webmail?

For help using Webmail, email the Computing Services Help Center ( or call 412-268-HELP (4357).

How do I display my inbox messages in a different order?

Follow the steps in the Setting Personal Preferences section of this document to change message order.

When sending an email through Cyrus Webmail why does this message appear, "Failed to initialize address completion. Could not find compose form."

One of the addresses is causing a problem. It may be that an account is suspended or deleted. Under Options in Webmail, you may also check the email address in personal information to ensure that there are no syntax errors.

Last Updated: 8/20/14