Setup

Update MS Office

A number of problems are associated with using Microsoft Outlook on a computer that is not running the latest version of Microsoft Office. Therefore, the first step in the configuration process is to run Microsoft Update. Follow the steps on the Run Microsoft Update page. Once you have finished updating your computer, follow these steps to set up a new e-mail account in Outlook.

Create Outlook Email Account

1. If Outlook is running, close the program.
2. In the lower left corner of your screen display, select Start.
3. Depending on your viewing preferences, do ONE of the following:
   • Select Settings -or- Control Panel > User Accounts > Mail.
   • Select Settings -or- Control Panel > Mail.
4. Select Email Accounts.
5. The Email Accounts window appears. Click New.
6. Select the radio button for Microsoft Exhcnage, POP3, IMAP or HTTP and then click Next.
7. In the Add New Email Account window, select the checkbox to "Manually configure server settings or additional server types" check box, and then click Next.
8. Click Internet Email and then click Next.
9. The Internet Email Settings window appears. Complete the fields as follows:
   • User Information - Enter your User Name and your full email address (e.g., juser@andrew.cmu.edu)
   • Server Information - Incoming mail server (IMAP): cyrus.andrew.cmu.edu.
     Outgoing mail server (SMTP): smtp.andrew.cmu.edu
   • Logon Information -Enter your Andrew user ID in all lower-case letters (do NOT include the domain information, e.g., "@andrew.cmu.edu").
     UNCHECK the Remember Password check box.
     
10. Click More Settings.
11. The Internet E-mail Settings window is displayed. Select the Outgoing Server tab and select My outgoing server (SMTP) requires authentication. Be sure that the radio button next to Use same settings as my incoming mail server is also selected.
    
12. Select the Advanced tab and complete the fields as follows.
    • Incoming server (IMAP):
      • Select the "This server requires an encrypted connection (SSL)" option.
      • Type 993 in the Incoming Server port field.
    • Outgoing server (SMTP):
      • Select the "This server requires an encrypted connection (SSL)" option.
      • Type 587 in the Outgoing Server port field.
        Troubleshooting Note: If port 587 fails to work, repeat these steps and enter 465 for the Outgoing server port.
      • Under Server Timeouts, click and drag the bar all the way to the right so that the Server Timeout is set to 10 minutes.
        
13. Click OK.
14. Click Next and then Finish on the Wizard's E-mail Accounts window.
15. You will be prompted to log in.

Note: During this initial log in, Outlook may pause for a few moments as it acquires necessary bboard information from the server. This delay only occurs during the initial log in.

Note: If Outlook does not connect to the server (e.g., new messages do not display), see the Troubleshooting section of this document.

Optional Setup Steps

To ensure that your email is secure, follow these additional security steps:

• Disable AutoPreview
• Email Password

Last Updated: 2/17/12