Mulberry Phaseout Support Chat
Sept 13, 2006

Attendees:  Kim Daboo (HSS), Denise McConnell (FMS), Melanie Myers (Libraries), Louis Stein (Drama), John Rogowski (Tepper), Curt Yeske (CEE)

CompServ attendees: Gretchen Beck, Tom Dugas, Clay Fulton, Dolores Heagy, Kimberly Hennessey, Laura Valentine, Karen Van Dusen


Karen
- Labor Day weekend stats: 600 staff using Mulberry; 470-ish using it as their primary client
- Staff numbers are still falling quickly
- Faculty are starting to drop off
- We will still do reports for departments on request.  The turnaround is about 48 hours.
- Webmail: there are problems with the updated version, so we are not rolling that out yet.  We will probably put out the permissions plugin by itself.
- LDAP searches: we are working on fixing the issues with non-person searches, so that you can have a search that will get you the Hub and other non-person accounts
- Next email outreach will be to recent Mulberry users, and users who we think have configured a local mailbox
- After Oct 1, the Help Center will not support Mulberry, but will continue to help people convert. 
- We've been working on a conversion video to help step people through the process.  It runs parallel to the documentation and should really help folks.

Louis 
- Has thought been given to making MSIs?
o Karen - we did think about it; it's really not scalable for us.
- in the doc. for outlook, by default outlook wants to save a local copy of all sent mail to hard drive but for data security you want to save to an imap folder.  you have to create a rule set for this.  sometimes this rule can silently turn itself off if there are network interruptions and it doesn't fall back to a local mail box.
o Kim  - can we talk to MS about this?  It's a serious problem.
o One workaround is to keep everything locally and then manually move it up to the server, but that is not a good solution.
- in entourage even if you don't have a pword in the keychain, if you launch entourage from someone's desktop and click cancel on the pword box, you can see their cached info
o Tom -  You should be able to turn this off in Outlook.
o FAQ - We don't have "how to turn off the cache" documentation, but we do have security steps to help people protect their email when the cache is on. http://www.cmu.edu/computing/documentation/outlook_use/outlook_use.html#secure

Melanie 
- Most of our people have migrated.

Denise 
- Problem with mailman lists - delays in message arriving in the mailbox.
o Gretchen - usually this is delays on the mailman server, and we want to know.  
o Send headers & information to the Help Center when this happens
Curt 
- We've had outbox problems.  Messages would get held in the queue on Outlook and not get sent.
o Karen - this may be an authentication problem.
- Is there a way to turn off expunging in webmail?  There's no two-stage delete and that is a problem.
o Gretchen will check
- we've had a couple viruses come through on outlook on properly-config'd machines even though preview pane is not on
o Karen is interested in trying to track these - please let her know when this happens

Gretchen 
- we've gotten a lot more Mulberry calls in the past week at the Help Center. We're not sure why.