Mulberry Self-Support
May 24, 2006

Computing Services support for Outlook & Entourage:
Outlook Primary - Scott Haas
Outlook Secondary - Mike Podlipsky
Entourage Primary -  Yerin Kay
Entourage Secondary - David Baisley

Thunderbird documentation - Heinz, Libraries, some others are interested
- Jeff Eaton has written some documentation
- Computing Services won't support the clients but will make contributed docs available

General transition plans:
Libraries- 
- have had training from Computer Education
- some users have had problems with the transition
- sending problems with Outlook -- Service Pack 2 for Office should help with this

Heinz - 
- email to staff June 1
- classes scheduled with CompEd for Outlook.  
- estimating up to 1/3 of  users will end up with Thunderbird.  
- Most Mac users were using Apple Mail to begin with.    
- Plan to do a demo class, lab session, and then schedule the upgrade.  
- Have been using Aid4Mail - no problems so far.
- Mulberry contacts - maybe 10% successful in exporting contacts and reimporting into Outlook.  Half the time it doesn't even know what to do with the file that comes out of Mulberry.
- Two paths - handholding, and self-service with a lot of documentation
- Goal is conversion of staff by end of July.

Tepper - 
- transition problem with Groups contacts - the program thinks the group name is the name of all the people in it, and strings the emails all together.
- not started yet.  
- Students mostly use Outlook. 
- Staff are aware of the issue and will be transitioned department by department. 
- People don't really understand what will happen to their mail - they are afraid of it going away.  
- Would find the ad-hoc user information on Mulberry users useful for Faculty users.  
- "We'd been telling people not to use Outlook because Mulberry is more secure, and now people want a more secure solution when Mulberry goes away."
- getting questions about the ability to use the built-in Outlook calendar


SEI - 
- supporting Mulberry & Thunderbird.  
- Do not support Outlook, so are concentrating on moving people to Thunderbird.
- No firm dates set yet.

CEE - 
- Curt says "I have gone through denial, anger, bargaining, and depression!"
- 50-100 handholding conversions
- Technical issues to resolve with shared machines


There is confusion between Outlook and Outlook Express.
- people will need to be clear about that with their users
- the documentation should be clear about that, too
- a lot of security concerns about Outlook might stem from this confusion!

Karen - "what would you like me to have in my back pocket?"
- Numbers!  Stats!