Mulberry Self-Support
June 22, 2006


SquirrelMail plugin
- Computing Services is investigating a plugin that allows bboard administration via webmail
- you may need to subscribe to the bboard before you are able to admin the bboard
- when you bring up the list of userids & permissions, the list of permissions is not complete.  Lookup, seen, add, and create are not shown.  This is bad when someone has, eg, only lookup access - they'll show up with no checkboxes checked, and when you update, they'll be removed.
- We are recommending that people use cyradm or Mulberry for now
- zero option - if "anyone" is set to 0, that turns the information for finger on 

Computing Services has been sending notification email to Mulberry users.
- Staff use of Mulberry has gone down over the past month.
- Faculty use has not gone down.  (This was expected.)

Justin Dawber (ChemE)
- we've been preaching Mulberry to people and now they're grumpy because they have to change.  
- Most of my faculty that use it only use it on campus, but their laptops they have a different client where they can download their mail quickly, or they use webmail.
- "the biggest thing for me is going to be trying to sync up everyone's settings on various computers, and I'm trying to work up a user-transparent way to do this."

Karl Greenley (DSP) - problems with address book translation.  
- You need a bracketed name next to every email address in address book exports.  
- If you use the Windows format as an intermediate step, that helps
- Finance is a big holdout with local mail.  It is taking a long time but getting done.
- bboard administration is a big concern

Karen - if you need a list of departmental users, ask me.  We can do this and some more detailed reporting on an ad-hoc basis.  We can't do it for everyone every week, though!

Melanie (Libraries) 
- CompEd has taught 3 training sessions for Library staff - very well attended. 
- making specialized dlists for email so that they can give different kinds of users different levels of  information

Tepper 
- address book groups problem.  The group header is treated like the name, and all the email addresses under it are treated like one address.
- Some interface quirks - like someone was trying to get Outlook not to capitalize her sentences, and that's harder than it is in Mulberry

Yerin - we should be able to get people flat text files of the addresses, if you are having big problems with this kind of thing.

Gretchen
- The Help Center has been seeing a lot of "outlook and entourage are not mulberry" complaints.  
- Getting a lot more Outlook and Entourage questions in general

Searching problems - 
Karl - sentmail searching - people want to search by who they sent TO, and Outlook doesn't like to do that.  Select all messages, download marked headers, and then you can search.  

Karen - you can set send/receive groups to cache or not cache and sync or not sync things.

Tepper - Can we syncing the Outlook calendar with Oracle calendar?
- Oracle Connector is available, but it is not scalable or supportable, and it has problems