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2004 Archive
| November | October | September | July | June | May | April | March | February | January |
November 2004
Meeting Chairperson: J. Alex Lang, User Analyst, Computing Services
QuickTime Audio Stream
- Introducing New Network Services staff
Pete Bronder, Manager, Network Engineering
Pete introduced Randy Monroe, who joins Computing Services as a Senior Network Engineer.
- Computer Store Update
Grace Rohrer, Computer Store
Presentation notes
- Computing Services Tactical Planning
Mary L. Pretz-Lawson, Technology Integration
Presentation slides [PPT]
Mary L. described the planning processes used in Computing Services and presented our proposed 6-month plan.
- Network Registration/IP Address Purges Recap
Russell Yount, Manager, Network Development
- CRUNCH Update
J. Alex Lang, User Analyst
Presentation slides [PPT]
- Microsoft Users Group - Longhorn
Greg Katz, Microsoft
Greg Katz joined us from Microsoft to present the new Windows operating system code-named Longhorn.
October 2004
Meeting Chairperson: J. Alex Lang, User Analyst, Computing Services
QuickTime Audio Stream
- CRUNCH Update
J. Alex Lang, User Analyst
Presentation slides [PPT]
The campus CRUNCH Network upgrade project is progressing. Alex discussed progress to date as well as some schedule changes.
- Information Security Office Update
Mary Ann Blair, Director, Information Security
Mary Ann will provide an update on the newly-formed Information Security Office as well as share some results of Cyber Security Awareness month.
- Portal & Web Services Update
Doug Blair, Manager, Portal & Web Services
Doug demonstrated the new design of the portal (http://my.cmu.edu). Doug also described the Web Forum, a new campus group intended to understand campus web needs, and make recommendations based on these needs.
- Windows 2000 Phaseout
Joseph Kern, Technical Services Coordinator
Windows 2000 support phaseout is planned for December 31, 2004.
- Windows 2003 Server Update
John Orefice, Senior Research Programmer
Presentation slides [PPT]
John discussed Computing Services' plans and to upgrade and improve the Andrew Windows Active Directory infrastructure.
- Your Turn: Cost Recovery
This month's Your Turn session focused on cost-recovery IT support services, such as Desktop Support and network connectivity.
September 2004
Meeting Chairperson: J. Alex Lang, User Analyst, Computing Services
- Introducing Information Security Officer
Mary Ann Blair joins Computing Services as the new Director of Information Security.
Presentation slides [PPT]
- Introducing New Desktop Support
F. Meena Lakhavani, Director, User & Educational Services
Meena Lakhavani introduced Tom Dugas as the new Desktop Support Program manager. Tom replaces Laura Walsh who was promoted to Software License Manager. Effective July 1, 2004 DSP has changed to a time-based cost model; the previous model was machine-based.
- Scheduled Maintenance Window Changes
Russell Yount, Manager, Network Development
Presentation notes
- CRUNCH Update
J. Alex Lang, User Analyst
Presentation slides [PPT]
The CRUNCH project will be in full swing by the end of September. Residence Halls, Hunt Library and the College of Fine Arts were completed over the summer; Cyert Hall and Mellon Institute are scheduled for September and October.
- Andrew Windows - XP SP2 Plans
Joseph Kern, Technical Services Coordinator
We tentatively plan to deploy Windows XP Service Pack 2 to cluster machines over the Winter holiday. There are no current plans to deploy ("push") XP SP 2 via Andrew Windows.
- Your Turn: Spyware
Ted and Jean gave an excellent overview of spyware types, methods of distribution, cleaning, and prevention.
- Microsoft Users Group - Desktop & Server Deployment
Greg Katz, Microsoft
Presentation slides [PPT]
July 2004
Meeting Chairperson: J. Alex Lang, User Analyst, Computing Services
- Network Update: IP Address Space
Russell Yount, Manager, Network Development
Presentation notes
- Network Update: Edge Upgrade Plan
Chuck Bartel, Director, Network Services
The CRUNCH project is moving forward. We are almost complete with upgrades for residence halls; academic and administrative building upgrades will commence in mid-September. We will be contacting you with schedule details in the upcoming weeks. Also, we will be providing a pass-through exchange program at the Computer Store beginning in September. We will ask departmental administrators to exchange baluns for passthroughs on a one-time basis. Please only exchange the number of pass-throughs you'll need, as we do not have a significant inventory of pass-throughs available.
- Macintosh OS Phaseouts
Joseph Jackson, Applications Systems Manager
Computing Services is also planning to phase out support for Macintosh OS 9.X, X.0, and X.1 on December 31, 2004. We encourage users to upgrade their operating system to OS X.2 or greater before that time.
- Windows 2000 Phaseout
Joseph Kern, Technical Services Coordinator
As discussed earlier this year, Computing Services will discontinue support for the Windows 2000 Desktop Operating System on December 31, 2004.
- Discussion: Spam Filtering, Back-to-School
J. Alex Lang, User Analyst
We held an open discussion on the recently deployed Andrew Spam Filtering as well as "back-to-school" issues. Generally, folks were pleased with the improved Spam Filtering provided via SpamAssassin and Sophos PureMessage.
- Andrew Windows Current Activities and Future Plans
Joseph Kern, Technical Services Coordinator
- Microsoft Users Group - Windows XP SP 2
Greg Katz, Microsoft and Joseph Kern, Technical Services Coordinator
Presentation slides [PPT]
Greg Katz presented details on Windows XP Service Pack 2 in the first of several Microsoft Users' Group presentations.
June 2004
Meeting Chairperson: J. Alex Lang, User Analyst, Computing Services
- Computer Store Update
Grace Rohrer, Computer Store
Grace Rohrer is handling departmental purchases for the Computer Store.
- Microsoft Users' Group
Joseph Kern, Technical Services Coordinator
Microsoft has offered to host several technical presentations on campus.
- NetNotify Updates
Ted Pham, Help Center
Presentation notes
- Kerberos for Windows
Michael Podlipsky, Windows Consultant
Presentation notes
- Network Update: Edge Upgrade Plan
Chuck Bartel, Director, Network Services
Presentation slides [PDF]
- Network Update: IP Address Space
Russell Yount, Manager, Network Development
We're in the process of reallocating IP addresses. We're likely to move wireless and Authbridge to the 128.237.* address space sometime this year. See the Departmental Computing Group mailing list for details.
May 2004
Meeting Chairperson: J. Alex Lang, User Analyst, Computing Services
- Departmental Contacts Web page
J. Alex Lang, User Analyst
Computing Services is creating a simple, web-based directory of departmental support information for faculty, staff, and students.
- Instructional Technology Changes
P. Gregg Mathis, IT Manager
IT has recently adopted a revised service model, which will likely impact your department. Some changes include the elimination of classroom deliveries, additional equipment installation, etc.
- Computer Education Survey
Kimberly Hennessey, Computer Education
Presentation notes
- Introducing New Folks
- Kim Daboo, H&SS, introduced Mark Luczak as the new User Consultant in H&SS Computing.
- John Orefice introduced Mark Tyrell, who joins Computing Services as the new Systems & Middleware Development Manager.
- Computing Services Windows 2003 Active Directory Upgrade Plans
John Orefice, Senior Research Programmer
Handout [Word]
John discussed the upcoming migration for our Active Directory from Windows 2000 Server to Windows Server 2003.
- Andrew Spam Filtering Update
Yerin Kay, Technical Services Consultant
Presentation notes
- Computing Services Web Site Changes
Laura Valentine, User Services Consultant
Discussed the redesign of the Computing Services home page.
- Printing Discovery Project Update
Willie Beegle, Technical Services Consultant
- Andrew Service Architecture Changes To Support Qatar Campus
Chas DiFatta, CMU Qatar IT
Presentation slides [PPT]
Computing Services is leading the infrastructure deployment effort of the new Qatar campus. Chas DiFatta is the acting CTO of the campus and is coordinating the design and implementation efforts.
- VPN Discovery Project
Suzanne Kafantaris, User Analyst and Russell Yount, Network Development Manager
Presentation slides [PPT]
Computing Services is investigating a robust VPN solution to replace our existing IP-address extension service.
- Your Turn: Departmental PC Standard Builds
For this month's "Your Turn" section, we discussed departmental standard PC builds: What software is installed, and why? What would your ideal installed PC client look like?
- Bill Bishop, H&SS Computing
- Ray Olczak, Tepper
Handout [Word]
- Curt Yeske, Civil & Environmental Engineering
Handout
April 2004
Meeting Chairperson: J. Alex Lang, User Analyst, Computing Services
- New versions of Kerberos, Mail, Calendaring Software Updates
Joe Jackson, Application Systems Manager
- Introducing New Desktop Support Consultants
Laura Walsh, Desktop Support Manager
Laura introduced Reed Reavis and Attila Csokai, two new DSP consultants who will support central administration.
- Campus Computing Advisory Committee
Joel Smith, Vice Provost & CIO
The CCAC is a high-level strategic advisory committee comprised of students, faculty and staff; it meets with the Computing Services management team on a monthly basis. It has three student government representatives, two Staff Council representatives, and faculty representation from each college. Through information and feedback received from this group, Computing Services is able to align its goals to better support the long-term educational needs of the university.
- Certificate Authority Discovery Project
Russell Yount, Network Development Manager
As a result of the Certificate Authority discovery project, the Certificate Authority service will continue. The CA service will become part of the planned Security Office in Computing Services. Departments can obtain CMU certificates for free, or they may purchase Thawte certificates through Computing Services. Please visit the Certificate Authority service web site for more details.
- Windows XP Service Pack 2 Deployment
Nicole Camaioni, Windows Consultant
Presentation notes
- Communications Strategy Discovery Project
- J. Alex Lang, User Analyst
- Brian Bennett, Manager Communication & Design
Presentation slides [PPT]
Brian Bennett then presented the summary of top "external" issues that we'll address in this project, including the issue of "Departmental Customization".
- Departmental Computing Group Communications Update
J. Alex Lang, User Analyst
Presentation slides [PPT]
Alex reviewed recent enhancements regarding Departmental Computing mailing lists and b-boards.
- Your Turn: Student Employment
Many departments rely on student employmees to "get the job done". Many departments use students for web development, desktop support, system administration, etc.
Presentation notes
Help Center slides [PPT]
March 2004
The March meeting was canceled.
February 2004
Meeting Chairperson: J. Alex Lang, User Analyst, Computing Services
- Introducing New Departmental Administrator
J. Alex Lang, User Analyst
We introduced Nick Thomas at this month's forum. Nick is assisting H&SS staff and students with system administration and desktop support.
- Windows 2000 Phaseout Discussion
Jeff Pencosky, Windows Consultant
We are looking for feedback concerning the Windows 2000 Desktop phaseout. Although Microsoft offically ends standard support and sales of Windows 2000 in March of 2005, we'd like to consider ending support at the end of 2004.
- Mulberry Configuration Feedback
Joe Jackson, Services Development Manager
We're considering some changes to the default configuration for the new Mulberry installer.
- Software Licensing Personnel Changes
F. Meena Lakhavani, Director User & Educational Services and Karen Lukas, Applications Software Group Manager
Effective April, 2004 software license management will be moved to the User & Educational Services group, and software application and support will stay in the Infrastructure, Systems, and Middleware group. Karen Lukas will continue to work with ISAM. Laura Walsh, currently DSP Manager, will be promoted to software management responsibilities in U&ES.
- Andrew Printing User Analysis Report
Suzanne Kafantaris, User Analyst
Suzanne introduced Computing Services' Discovery process and presented a few of the User Outreach & Analysis Group's findings for the Printing Discovery project.
- Your Turn: Departmental Printing
Jasen Lentz, INI
Presentation notes
- Departmental Admin Support Program Review & Discussion
J. Alex Lang, User Analyst, Suzanne Kafantaris, User Analyst and Karen Van Dusen, User Outreach & Analysis Manager
Focus Group Report [Word]
Focus Group Questions [PPT]
In 2004 we are reviewing the Departmental Administrator Support Program, which provides expedited access to existing support services provided by Computing Services.
January 2004
Meeting Chairperson: J. Alex Lang, User Analyst, Computing Services
- Mac OS X 10.3 Support
Yerin Kay, Consultant
Computing Services is officially supporting Macintosh OS X.3. Upgrading from previous Macintosh operating systems will require the updated Andrew Security Pack (available on MyAndrew).
- Carnegie Mellon's Sleep Is Good Program
Barbara Kviz, Facility Maintenance Services and Mark Banister, Environmental Health & Safety
Computers and monitors, especially CRT monitors, are significant consumers of electricity. On our campus, there are as many as 20,000 computers, most of which have monitors. Anytime this equipment is left on when not in use, it wastes electricity. The university could save $44 per computer, per year, in energy costs by putting monitors into sleep mode and by turning monitors off at night. Green Practices hopes to educate the campus community about saving energy through better computer and monitor management.
Please take a look at the CMU Green Practices website and forward information on the Sleep is Good program to your departmental users. Learn more at: http://www.cmu.edu/greenpractices/
- Carnegie Mellon's Campus Computer Recycling Program
Barbara Kviz, Facility Maintenance Services and Mark Banister, Environmental Health & Safety
Presentation notes
- MyAndrew Software Updates
Ken England, ISAM Consultant
- Windows XP Service Pack 2
Nicole Camaioni, ISAM Consultant
Presentation slides [PPT]
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