Statement of Support for Windows 7

Introduction

Microsoft offers a variety of editions of Windows 7. Computing Services will offer support as follows:

Windows 7 Edition	Support Offered
Enterprise Edition (32/64 bit) (The University Store Computer Sales will sell Enterprise Edition to departments only.)	Supported Note: The majority of software for which we have campus licensing is NOT offered in 64-bit versions; however, 64-bit machines often run 32-bit software properly.
Ultimate Edition (32/64 bit) (The University Store Computer Sales will sell Ultimate Edition to individuals.)	Supported Note: The majority of software for which we have campus licensing is NOT offered in 64-bit versions; however, 64-bit machines often run 32-bit software properly.
Home Premium Edition	Limited and Conditional Support - Computing Services will assist users with issues when the issue is clearly unrelated to operating system differences.
Professional Edition

Terms Used in this Document

Please refer to Support Statement Terms for a definition of terms used to describe the level to which we do or do not support a service or technology.

Platforms

Windows 7 Enterprise and Ultimate Editions are supported only on the Intel or AMD platform. The hardware must meet the minimum recommended hardware requirements required by Microsoft; please refer to the Hardware and Software Requirements document.

Note: To determine if your current hardware is compatible with Windows 7, download the Upgrade Advisor from Microsoft's website.

Level of Support

Computing Services does not support specific hardware, peripherals, or the configuration of such devices. In most cases, hardware devices should be "plug-n-play", and/or should have appropriate drivers and support provided by the vendor.

The network services for any edition of Windows 7 should be configured using the instructions provided in the Connecting to the Campus Network [PDF] document.

Windows 7  Enterprise and Ultimate Editions: Computing Services supports the installation of the Windows 7 Enterprise and Ultimate editions and the configuration necessary for the system to function on the campus network.

Windows 7 Home and Professional Editions: Computing Services does not support the installation of Windows 7 Home and Professional editions. These editions of Windows 7 are installed by the vendors from whom computers are purchased and users should contact the vendor for installation or reinstallation support. Computing Services will support the configuration necessary for the system to function on the campus network unless the configuration problems are related to the installed edition of Windows 7.

Application Support

Windows 7 Enterprise and Ultimate editions: Computing Services will support core applications and processes; see Exceptions.

Windows 7 Home and Professional Editions: Computing Services will support applications  to the extent that the configuration and behavior is identical to Windows 7 Enterprise and Ultimate editions. Computing Services will not test new versions of these applications to ensure compatibility with these unsupported editions of Windows 7.

Multi-user Login

All editions of Windows 7 support mult-user local login access. In troubleshooting, Computing Services may require that users log on with an account that has full administrative access rights.

Printing
Due to the variety of printers available, Computing Services limits support for printing from Windows Vista to Computing Services public printers only; see Andrew Printing.

Network Protocols

TCP/IP is the recommended and supported networking protocol for all versions of Windows 7.

Training

Training and product assistance is available through Microsoft's Windows 7 Help & How-to site.

Availability

For information on availability, see the Microsoft Windows 7 software page.

Last Updated: 5/10/10