Carnegie Mellon University Website Home Page
 
Skip navigation and jump directly to page content
Documentation Index
Operating System Support
Troubleshooting OS & Hardware
Preparing for Recovery
Hardware & Software Recommendations
Determine OS Version: 32 vs 64 bit
Support Statement Terms
Windows 7 Support Statement
Mac OS X Support Statement
Mac OS X 10.6: Exceptions
Vista Support Statement
XP Support Statement
Linux Support Statement
Accounts
Network, Phone & TV
Software
Email & Calendar
Secure Your Computer
Clusters & Printing
Web Services
Media Technology Services
Training & Education
Technical Support & Services
Campus Partners
Information Security Office (ISO)

Statement of Support for Windows Vista

Introduction

Microsoft offers a variety of editions of Windows Vista. Computing Services will offer support as follows:

Windows Vista Edition Support Offered
Enterprise Edition Supported
Home Basic Edition

 Limited and Conditional Support - Computing Services will assist users with issues when the issue is clearly unrelated to operating system differences.
Home Premium Edition
Business Edition
Ultimate Edition

Terms Used in this Document

Please see Support Statement Terms for a definition of terms used to describe the level to which we do or do not support a service or technology.

Platforms

Windows Vista Enterprise Edition is supported only on the Intel or AMD platform. The hardware must meet the minimum recommended hardware requirements required by Microsoft; please refer to the Hardware and Software Requirements document.

Level of Support

Computing Services does not support specific hardware, peripherals, or the configuration of such devices. In most cases, hardware devices should be "plug-n-play", and/or should have appropriate drivers and support provided by the vendor.

The network services for any edition of Windows Vista should be configured using the instructions provided in the  Connecting to the Campus Network [PDF] document.

Windows Vista  Enterprise: Computing Services supports the installation of the Windows Vista Enterprise Edition operating system and the configuration necessary for the system to function on the Campus Network.

Windows Vista Home Basic, Home Premium, Business, and Ultimate Editions: Computing Services does not support the installation of Windows Vista Home Basic Edition, Home Premium Edition, Ultimate Edition, or Business Edition. These editions of Windows Vista are installed by the vendors from whom computers are purchased and users should contact the vendor for installation or reinstallation support. Computing Services will support the configuration necessary for the system to function on the Campus Network unless the configuration problems are related to the installed edition of Windows Vista.

Application Support

Windows Vista Enterprise Edition: Computing Services will support core applications and processes; see Exceptions.

Windows Vista Home Basic, Home Premium, Ultimate and Business Editions: Computing Services will support applications to the extent that the configuration and behavior is identical to Windows Vista Enterprise Edition. Computing Services will not test new versions of these applications to ensure compatibility with these unsupported editions of Windows Vista.

Multi-user Login
All editions of Windows Vista support mult-user local login access. In troubleshooting, Computing Services may require that users log on with an account that has full administrative access rights.

Printing
Due to the variety of printers available, Computing Services limits support for printing from Windows Vista to Computing Services public printers only; see Andrew Printing.

Product Activation

Refer to detailed information on Product Activation.

Network Protocols

TCP/IP is the recommended and supported protocol for all versions of Windows Vista.

Availability

For information on availability, see the Microsoft Windows Vista software page.

Last Updated: 3/29/11