Support Statement Terms

The following terms are used in the Computing Services Support Statements to describe the level to which we do or do not support a service or technology.

Recommended - We recommend use of the service or technology over competing alternatives, supported or unsupported.

Supported - We will provide all reasonable means at our disposal to detect and resolve a problem with the service or technology. Often, we will be able to provide direct assistance for configuration and installation as well as troubleshooting.

Unsupported - We will provide no support for the service or technology as defined above, and we reserve the right to ban the technology should it interfere with supported services.

Banned - Because the use of the service or technology may result in a loss of service to others, it will not be allowed on the campus network. Although, we will attempt to explain the reasons for banning services or technologies, we will not disclose information that would help users with malicious intentions.