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Statement of Support for Andrew Solaris

If you have any questions about this support statement or about Andrew Solaris that are not answered in this document, contact the Help Center at 412-268-4357 (CMU-HELP) or send email to Advisor.

Support Details

The following sections outline the details of Computing Services' support for Andrew Solaris.

Terms Used in this Document
Please see Support Statement Terms for a definition of terms used to describe the level to which we do or do not support a service or technology

Supported Versions

The currently supported version of Andrew Solaris is based on Sun's Solaris 8. We will assist with upgrading older versions to the current version, but we will not provide any support beyond that.

Platforms

Andrew Solaris is supported only on SPARCstations that meet the following requirements:

  • at least 500 MB hard drive space
  • at least 16 MBs of RAM
  • already connected to the campus network and registered with netreg

Level of Support

Andrew Solaris is based on Solaris. However, it has been significantly modified and updated by Computing Services. Because of the level of "in house" modification, the support for Andrew Solaris is somewhat different than that provided for other operating systems.

Some features are fully supported by the Help Center. We will attempt to answer all questions from users about these products (subject to limitations, listed below). Other features are provided to the user community, but we cannot offer support beyond ensuring that these programs work correctly.

Features that are Fully Supported:

  • Andrew Solaris Installation
  • Package
  • Depot
  • AFS commands (including fs, pts, and klog)
  • Kerberos commands and key setup
  • Netscape
  • Corporate Time
  • Pine
  • Printing commands (lpr, lpq, etc.)

Features that are Supported:
There are over 500 packages in the Andrew Solaris system. Anything in /usr/local that is not mentioned above is use supported.

Features that are Unsupported:
The Andrew Unix system, including Andrew Solaris, offer users the opportunity to create and distribute their own software packages to the campus community through the Contributed software system. These packages appear under /usr/contributed. All contributed packages must have an active maintainer or they will be removed. We will help users to find the maintainers of packages, but because these packages are created and maintained by others, we cannot ensure that they work.

Hardware Problems
 The Help Center will not assist with hardware problems. The Computer Maintenance Group may be able to help with some of these problems for a fee.

Peripherals
 We do not support the setup and configuration of peripherals including scanners, local printers, or cameras. We recommend discussing this with the peripheral manufacturer and/or Sun.

Local Users
 Currently, a central /etc/passwd file is created and distributed to each machine. It is possible to limit logins to a smaller list of users or members of pts groups, but we neither support nor recommend creating local users who are not in the central passwd file.

Last Updated:  07/11/06