Webmail FAQ

What do I need in order to use Webmail?

A web browser. Internet Explorer 6.x, Netscape 6.0 or higher, Mozilla Firefox version 1.0 or higher have all been tested with Webmail. You must also enable Cookie support on your browser.

How do I access Webmail?

Access Webmail through the Carnegie Mellon Web Portal at my.cmu.edu.

Does using Webmail on a machine that I don't own or control pose any security risks?

There is a chance that the machine's owner could capture your password or read your mail. It is also possible that the owner has not maintained the machine leaving it open to a virus.

Some of the folders that appear in Outlook do not appear in Webmail. Why?

Subscribe to the folder within in Webmail. For detailed steps, read the the Subscribe and Unsubscribe to Bboards section.

How do I create a personal mail folder in Webmail?

Refer to the Managing Folders section.

How do I rename or delete a folder?

Refer to the Managing Folders section.

When I delete a message in Webmail, it's gone. Do I need to expunge it to permanently remove it?

When you delete a message using Webmail it is removed from the server.

After using Webmail, I found that I have two sent mail folders. Why?

Webmail automatically creates a Sent Mail folder to store copies of mail messages you have sent. If you have a different sent mail folder in another mail client (e.g., Outlook or Entourage), you will now have two folders of sent messages. To change the Sent Mail folder that Webmail uses, follow the steps in the Setting a Sent Mail / Drafts Folder section of the Using Webmail document.