Configuring

A number of problems are associated with using Microsoft Outlook on a computer that is not running the latest version of Microsoft Office. Therefore, the first step in the configuration process is to run Microsoft Update. 

1. Follow the steps on the Run Microsoft Update page.
   Note: Once you have finished updating your computer, follow these steps to set up a new e-mail account in Outlook:
2. Select Start > All Programs > Microsoft Office > Microsoft Office Outlook 2003.
3. One of the following appears:
   • Outlook main menu screen.
   • Select Tools > E-mail Accounts...
4. Outlook 2003 Startup:
   • Click Next. The Account Configuration dialog box appears.
   • Click the Yes radio button to configure an email account, and then click Next.
5. The E-mail Account wizard.
   • Click on the radio button to select Add a new e-mail account and click Next.
     
     
     
6. The Server Type window is displayed. Click on the radio button to select IMAP and click Next.
   
   
   
   
7. The Internet E-mail Settings window is displayed. Complete the fields as follows:
   User Information
   • Enter your User Name and your full email address (e.g., juser@andrew.cmu.edu).
   Server Information
   • Incoming mail server (IMAP): cyrus.andrew.cmu.edu
     Outgoing mail server (SMTP): smtp.andrew.cmu.edu
   Logon Information
   • Enter your Andrew user ID in all lower-case letters (do NOT include the domain information, e.g., "@andrew.cmu.edu").
   • DO NOT enter your password and UNCHECK the Remember Password check box. (The password field will be grayed out.)
   • Do NOT select (check) Log on using Secure Password Authentication (SPA).
     
   
   
8. Click More Settings.
9. The Internet E-mail Settings window is displayed. Select the Outgoing Server tab and select My outgoing server (SMTP) requires authentication. Be sure that the radio button next to Use same settings as my incoming mail server is also selected.
   
10. Select the Advanced tab and complete the fields as follows.
    • Incoming server (IMAP):
      • Select the "This server requires an encrypted connection (SSL)" option.
      • Type 993 in the Incoming Server port field.
    • Outgoing server (SMTP):
      • Select the "This server requires an encrypted connection (SSL)" option.
      • Type 587 in the Outgoing Server port field.
        
        Troubleshooting Note: If port 587 fails to work, repeat these steps and enter 465 for the Outgoing server port.
        
        Troubleshooting Note: If, you use Symantec AntiVirus and if you generate an error message, ""Your outgoing (SMTP) server does not support secure connections." You may need to alter a setting within Symantec. See the Symantec AntiVirus document for details.
        
        
      • Under Server Timeouts, click and drag the bar all the way to the right so that the Server Timeout is set to 10 minutes.
        
        
        
11. Click OK.
12. Click Next and then Finish on the Wizard's E-mail Accounts window.
13. You will be prompted to log in.

Note: During this initial log in, Outlook may pause for a few moments as it acquires necessary bboard information from the server. This delay only occurs during the initial log in.

Last Updated: 7/16/07