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Documentation Index
Email
Using Non-supported Clients
Definition of Terms
Storing Mail Locally
Common Settings
Configuring
Accounts
Network, Phone & TV
Software
Email & Calendar
Secure Your Computer
Clusters & Printing
Web Services
Classroom & Event Support
Education & Outreach
Support & Repair
Information Security Office (ISO)

Common Settings

If you choose to use an unsupported mail client with our campus mail servers, you'll need to configure it based on the following information:

  • You will want to create the account as an IMAP account, NOT as a POP account. This will leave email on the server. If you really want to use a POP account, locate and select an option to "leave mail on the server". If done incorrectly, email could be deleted from the server, and the Help Center will NOT be able to restore your mail messages.
  • Incoming mail server / IMAP server / POP server = cyrus.andrew.cmu.edu
  • Outgoing mail server / SMTP server = smtp.andrew.cmu.edu
  • Set both the incoming (IMAP) and outgoing (SMTP) server to use SSL or TLS.
    • The IMAP SSL or TLS port is 993.
    • The SMTP SSL or TLS port is 587.
      Note: In some instances, Outlook may require port 465.
  • The outgoing (SMTP) server will require authentication, use the same settings as the incoming mail server.
  • The root folder path will remain blank if you wish to see bboards. If you only want to see your Inbox / personal folders, set it to INBOX. The root folder path is case sensitive.
  • LDAP Server: ldap.andrew.cmu.edu
  • LDAP Search base: ou=Person, dc=cmu, dc=edu