What to do if you forget your password

Forgot your password? You may request a password reset in one of the following ways:

Use the Password Reset Tool

• Use the Password Reset Tool on the web.
  Note: This tool is only available if you have previously configured your confidential questions and answers. If you have not preconfigured Password Reset, you will need to perform one of the other methods provided below.

OR
Visit the Computing Services Help Center in Cyert Hall 119.

• Bring a photo ID to the Help Center.  One of the consultants will verify your identity and reset your password. Acceptable forms of ID are: Carnegie Mellon ID card, State issued driver's licence or identifcation card, passport (US or foreign).

• If you are unable to visit the Help Center because you are traveling, you can fax a request to the Computing Services Help Center at 412-268-9773. Please include the following information: 
  • copy of a valid photo id
  • signed note requesting a password reset
  • an alternate email address or phone number where you can be contacted
    
    Note: Once you send your request, call the Help Center at 412-268-4357 or send email to advisor@andrew.cmu.edu, to notify us that you have sent a fax. A consultant will verify your identity and reset your password once your fax is received.

OR
Contact your department password administrator.

• Faculty and staff members can contact their department's password administrator and have that person request a password reset. The Help Center maintains a list of administrators and can direct you to the appropriate person.