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Frequently Asked Questions


Connectivity/Timing Out


Roaming Profiles/Bandwidth

File Transfer


What operating systems are supported by the Virtual Andrew Desktop Client?

The Virtual Andrew Desktop Client is currently available for Windows, Mac, Android, iOS, and Ubuntu. Other operating systems must use the Virtual Andrew Web Client.

What are the limitations of the Virtual Andrew Web Client?

Refer to the Virtual Andrew Web Client Limitations page.

Can I install software on Virtual Andrew?

You will not have access to install software on Virtual Andrew or Clusters machines. Request the installation of specific software by submitting a request to Please include justification for the installation as well as licensing information.

Connectivity/Timing Out

After logging into Virtual Andrew, some applications are not available from the Start Menu.

It may take 3-4 minutes for Virtual Andrew to completely load.

Is there a session limit on how long I can run Virtual Andrew?

Virtual Andrew has a 3-day session limit. If you are logged on any Virtual Andrew client for 72 hours, you will be disconnected. The desktop will be terminated if not reconnected within 20 minutes.

How long can I remain disconnected from my Virtual Andrew desktop?

If you lose your network connection while working on your Virtual Andrew desktop, you must reconnect within 20 minutes or you will lose your desktop.


Can I print something from Virtual Andrew to my local printer?

If you copy and paste your work from Virtual Andrew to an application on your local desktop, you will be able to print to your local printer.  You may print from Virtual Andrew directly to your local printer if you are running Windows or Mac, your printer is connected via USB, and you aren't using the Web Client.

Can I print from Virtual Andrew to a Public Printer?

Yes.  Since you are remotely accessing a Cluster computer, you can print directly to the public printers.

Roaming Profiles/Bandwidth

Will my Roaming Profile work with Virtual Andrew?

Yes, since you will be connecting to a virtual Cluster computer, your Roaming Profile will follow you just as it does when using any Cluster machine.  Please note, Photoshop preferences may differ between Virtual Andrew and cluster computers.

Will Virtual Andrew cause me to go over my bandwidth quota?

No.  Your bandwidth quota only applies when accessing sites on the internet that are not part of the Carnegie Mellon network.  Virtual Andrew is on the Carnegie Mellon network, so bandwidth quota does not apply.  However, you are still subject to bandwidth quota when accessing sites from your Virtual Andrew desktop.

File Transfer

How do I transfer files from my host machine to Virtual Andrew?

You can use your Box account, AFS space, or your email to transfer files from your host computer to the Virtual Andrew machine. On your host computer, login to Box or to your AFS account. Save the information to the file storage location. On Virtual Andrew, open Box and your AFS account and save the file to your local desktop or desired location.

Last Updated: 7/16/14