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Frequently Asked Questions

Connectivity/Timing Out

Virtual Andrew doesn't seem to run on my Windows computer?

If you have Internet Explorer 9 Beta or Windows 7 Service Pack 1 Beta installed on your computer, follow the steps below to use Virtual Andrew:

  1. Right-click the View Client Application and then select Properties.
  2. Click Compatibility.
  3. From the drop-down, select Vista Service Pack 2. See an image of the drop-down.
  4. Click Apply and the OK.

Why does my connection to Virtual Andrew sometimes disconnect me?

Virtual Andrew will disconnect machines that have been idle for a period of time.  If you step away from your computer and are disconnected when you return, you can re-establish your connection and continue working, however any unsaved work will be lost.

How long can I remain disconnected from my Virtual Andrew desktop?

If you lose your network connection while working on your Virtual Andrew desktop, you must reconnect within 15 minutes or you will lose your desktop.

Printing

Can I print something from Virtual Andrew to my local printer?

If you copy and paste your work from Virtual Andrew to an application on your local desktop, you will be able to print to your local printer.  However, you cannot print from the virtual lab directly to your local printer.

Can I print from Virtual Andrew to a Public Printer?

Yes.  Since you are remotely accessing a Cluster computer, you can print directly to the public printers.

Roaming Profiles/Bandwidth

Will my Roaming Profile work with Virtual Andrew?

Yes, since you will be connecting to a virtual Cluster computer, your Roaming Profile will follow you just as it does when using any Cluster machine.  Please note, Photoshop preferences may differ between Virtual Andrew and cluster computers.

Will Virtual Andrew cause me to go over my bandwidth quota?

No.  Your bandwidth quota only applies when accessing sites on the internet that are not part of the Carnegie Mellon network.  Virtual Andrew is on the Carnegie Mellon network, so bandwidth quota does not apply.  However, you are still subject to bandwidth quota when accessing sites from your Virtual Andrew desktop.

Last Updated: 11/4/11