Carnegie Mellon University Website Home Page
 

Support Contacts

Support Group
For help with: Contact:

Help Center

General Computing Help

Cyert Hall 119
412-268-4357 (HELP)
it-help@cmu.edu

Walk-in hours: 9 a.m. - 5 p.m.
Phone hours: 7 a.m. - 7 p.m.

Clusters

Clusters are public computer labs containing computers, printers and other equipment across campus.

412-268-8776
it-help@cmu.edu

Additional help:

Cluster reservations
Printing to a public printer

Wired/Wireless Networking

Wired/Wireless connectivity is available across campus.  Use the Wired/Wireless Problem form to report dead spots or problems with wired outlets. Wired/Wireless Problem Report form

Desktop Support Program (DSP)

Desktop Support Program (DSP) is a contract based computer consulting service providing responsive technology solutions to campus.

412-268-6959
dsp@andrew.cmu.edu

Office Hours:
Monday-Friday, 8:30 a.m. - 5 p.m.

Media Technology Services (MediaTech)

Media Technology Services (MediaTech) provides classroom, pick-up, or event equipment, videoconferences, videography, webcasting, podcasting, media editing or duplication.

Cyert Hall A74
412-268-8855
Fax: 412-268-7484
mediatech@cmu.edu

Regular Hours:
Mon-Fri, 8 a.m. - 5 p.m.
Summer Hours (mid-May to mid-August):
Mon-Fri, 8 a.m. - 4 p.m.
Event Hours: can be scheduled in advance for Mon-Fri 8 a.m. - 10 p.m.

Telecommunications (Telecom) and Unified Communications

Telecommunications (Telecom) provides a full range of services including telephones, voicemail, conference calling and long distance services and cableTV to campus.

412-268-8500

 

Unified Communications:

tc-help@cmu.edu

Telecom (Legacy):

tcorders@andrew.cmu.edu

 

Location:
Bramer House - Room 102
1045 Moorewood Avenue (Driveway behind the Fraternities from Forbes Avenue just uphill of Morewood Avenue)

Additional Resources

Please send Computing Services website and documentation feedback to the Communication & Documentation department.