Support Contacts-Computing Services - Carnegie Mellon University

Support Contacts

Support Group
For help with: Contact:

Help Center

General Computing Help

General Computing Help

Cyert Hall 119
412-268-4357 (HELP)

Walk-in hours: 9am-5pm
Phone & email hours: 7am-7pm

Duo/2fa Support

Support for Duo/2fa is available 24/7.

After hours support (past 7 pm) is for emergencies ONLY.

Classrooms/Lecture Halls

University Registrar classrooms and lecture halls.

8am-10pm (Mon-Fri)
Cyert Hall A74 (8am-4pm)

Computer Labs

Public computer labs are available across campus and offer computers, printers and other equipment.

8am-10pm (Mon-Fri)
Cyert Hall A74 (8am-4pm)

Additional help:


Printers are available in computer labs, university libraries and public areas across campus. See Locations & Support for details.

Wired/Wireless Networking

Wired/Wireless connectivity is available across campus.  Use the Wired/Wireless Problem form to report dead spots or problems with wired outlets. Wired/Wireless Problem Report form

Desktop Support Program (DSP)

Desktop Support Program (DSP) is a contract based computer consulting service providing responsive technology solutions to campus.


Office Hours:
Monday-Friday, 8:30am-5:00pm

Media Technology Services

Media Technology Services provides classroom, pick-up, or event equipment, videoconferences, videography, webcasting, podcasting, media editing or duplication.

8am-10pm (Mon-Fri)
Cyert Hall A74 (8am-4pm)

Telecommunications (Telecom) and Unified Communications

Telecommunications (Telecom) provides a full range of services including telephones, voicemail, conference calling and long distance services and cableTV to campus.


Unified Communications:

Telecom (Legacy):

Bramer House - Room 102
1045 Morewood Avenue (Driveway behind the Fraternities from Forbes Avenue just uphill of Morewood Avenue)

Additional Resources

Please send Computing Services website and documentation feedback to the Communication & Documentation department.