Carnegie Mellon University

David Baisley

David Baisley

Chief Information Officer (Interim)

David is the Interim Chief Information Officer at Carnegie Mellon University. In this role, David oversees the delivery of foundational computing services used for the university's academic and administrative missions. Under David's leadership, his teams strive to provide the right services at the right time to enhance the value of information technology for the global University environment.

David's tenure at Carnegie Mellon has included positions in release engineering, management of the Services Development Group, Assistant Director of ISAM, Director of SAIS, and Senior Director of Infrastructure . Prior to his years at Carnegie Mellon, David held various roles in Academic Computing at Columbia University.

Columbia University is also his Alma Mater where he received his bachelor's degree in Electrical Engineering. David is deeply interested in developing innovative methods of technology service delivery as well as the preservation of computing technologies for historical review by future generations.

David is responsible for working with University leadership and various committees to define, develop, and operate the central IT systems and services that support education, research, and administration. Leads the university's central IT organization while maintaining direct management responsibility for Infrastructure Services.

Contact

Sarah Suiter
Senior Executive Assistant
(412) 268-2973
ssuiter@andrew.cmu.edu

Scott Ambrose

Scott Ambrose

Network & Communications Services, Director

Scott is responsible for the university's network services, infrastructure and architecture, communications cable plant, unified communications and telecommunications, storage and virtualization, technology enhanced facilities, and media services.

Contact

Sarah Suiter
Senior Executive Assistant
(412) 268-2973
ssuiter@andrew.cmu.edu

Mary Ann Blair

Mary Ann Blair

Chief Information Security Officer

Mary Ann Blair is the Chief Information Security Officer at Carnegie Mellon. Working with an outstanding team of information security professionals, she is responsible for the university's information security program, identity and access management services, and disaster recovery and business continuity services. Prior to establishing the Information Security Office in 2004, Mary Ann served as Director of Administrative Computing at Carnegie Mellon, leading various applications development, systems integration, and systems maintenance projects over a fifteen year period. Before joining Carnegie Mellon, Mary Ann served as the Director of Data Management at the University of Pittsburgh's Epidemiology Data Center responsible for systems and services to support national, multi-center research efforts.

Mary Ann is active in EDUCAUSE and its partner programs. She has served in numerous capacities including: EDUCAUSE/Internet2 Security Task Force; Program Committee for the Annual and Security Professionals Conferences; and CUMREC Board of Directors. She holds a B.S. in Psychology/Philosophy and an M.S. in Information Science, both from the University of Pittsburgh and is a Certified Information Systems Security Professional (CISSP).

Contact

Alicia G. Powers
Executive Assistant
(412) 268-4532
aliciap@andrew.cmu.edu

Connie Eaton

Connie Deighan Eaton

Service Operations, Director

Connie is responsible for IT professional and endpoint support services including the Help Center, Desktop Support Program, Executive IT Support, IT service outreach and marketing, software solutions consulting, the IT project management office, IT service management program and the university’s ServiceNow implementation. Additionally, Connie holds a set operational responsibilities within the central IT organization at Carnegie Mellon including human resources, executive communication and internal engagement activities for IT staff. Prior to her current role, Connie was responsible for direction of campus computer labs, academic software deployment and associated services.
 
Connie has a B.S. from Carnegie Mellon and M.L.I.S. from the University of Pittsburgh and holds ITIL Foundations and Project Management Professional (PMP) certifications. Connie’s professional development activities include participation in the EDUCAUSE Center for Applied Research’s working group on IT Service Management. She is co-author on a book chapter in Cases for Higher Education Spaces: Innovation, Collaboration, and Technology (IGI Global Press) and an ECAR Working Group Paper entitled “Demonstrating Value Through IT Service Management in Higher Education”.

Contact

Sarah Suiter
Senior Executive Assistant
(412) 268-2973
ssuiter@andrew.cmu.edu

Kenneth Hallinen

Kenneth Hallinen

Resource Planning & Management, Director

Ken Hallinen has been employed by Carnegie Mellon since February 1983 in various positions ranging from Computer Operator, Operations Manage, Budget Analyst, Business Manager and Director. In his current position he is responsible for division finances and purchasing including budgeting, forecasting, service costing, certifying invoices for payment, reporting and analysis. Also responsible for working with the management team to determine funding strategies and ensure transactions conform to university policy and government regulation. Participates in various university strategic projects

Ken was also employed as Assistant Track coach at Carnegie Mellon from November 1989 – April 2014.

Ken has a BS in Administration & Management Science as well as a BS in Information Systems from Carnegie Mellon University.

Contact

Tricia Orr
Executive Assistant
(412) 268-8915
torr@andrew.cmu.edu

Craig Miron

Craig Miron

Systems & Data Services, Director

Craig is the Director of Computing Systems and Data Services. He is responsible for developing and implementing a collaborative, communicative, and proactive strategy with various campus partners in order to ensure the reliability, availability, and performance of the computing infrastructure on which mission critical applications and services reside. This includes strategic and operational oversight of the Computing Services data centers, servers, and data infrastructure located both on and off site. Additionally, Craig is the architect and implementer of the Campus Cloud service, an internal cloud offering that provides Computing Services hosted servers utilized by many academic units.

Prior to joining the university in May, 2007, Craig was the Operations Manager for Alcoa’s Global Applications Support Center.  In his fifteen years with Alcoa, he led teams and strategic projects representing a large cross-segment of Information Technology, including server infrastructure support, database management, world class data centers, security and identity management, process transformation, vendor management, internal audit, as well as applications development and support.

Craig is a graduate of Johns Hopkins University with a Master of Science degree in Computer Science as well as a graduate of Clarion University of Pennsylvania with a Bachelor of Science degree in Computer Science.

Contact

Alicia Powers
Executive Assistant
(412) 268-4532
aliciap@andrew.cmu.edu

Roman Mitz

Roman Mitz

Infrastructure Services, Associate Director

Roman is the Associate Director for Infrastructure in Computing Services at Carnegie Mellon. He is responsible for the core Unix and Windows Systems teams, as well as the data transfers and transforms group, and systems support for the School of Computer Science. Additionally, he has the primary liaison role to the University Libraries.  

Prior to joining Computing Services in 2007, Roman served as part of the startup group for Carnegie Mellon’s Qatar campus, primarily as Team Lead for Infrastructure. He was also a Senior Unix Systems Administrator for Electrical and Computer Engineering, and Director of Computational Resources for the Center for the Neural Basis of Cognition, a joint department between Carnegie Mellon and the University of Pittsburgh.

Roman holds a B.S. in Computer Science from Carnegie Mellon, and has continued education with certifications in ITIL v3 Foundations, Effective Facilitation, and Cryptography.

Roman has served in various capacities in Open Source organizations, most recently as Executive Director for the OpenAFS Foundation, where he oversaw initial organization startup and 501c3 status achievement.

Contact

Alicia Powers
Executive Assistant
(412) 268-4532
aliciap@andrew.cmu.edu

Mark Poepping

Mark Poepping

Client Services, Head IT Architect, Senior Director

Mark is Head IT Architect and a Senior Director for Computing Services at Carnegie Mellon. In the Head IT Architect role, Mark leads Enterprise Architecture efforts, and spearheads strategic technical and process change for Computing Services. As Senior Director, Mark is responsible for efforts in productivity applications for campus, plus base software configurations for labs and desktop/laptop use.  In addition, Mark coordinates the IT service collaboration with the School of Computer Science. Additional duties include representing Carnegie Mellon on the Board of KINBER, the non-profit Pennsylvania Regional Network organization providing high-speed network and network-based services to non-profit organizations in Pennsylvania.

Mark's work experience includes systems administration and IT performance work at AT&T Bell Laboratories, plus systems and network management at the Software Engineering Institute (SEI) at Carnegie Mellon. While at the SEI in 1988, Mark participated on the charter team of four who formed the original mission and focus of the Computer Emergency Response Team (CERT). Mark joined Computing Services in 1996 as Director of Systems and Network Development, holding that position until transitioning to Architecture duties in 2001 and adding Senior Director duties in 2013. Mark holds a B.A. in Mathematics from St John's University in Collegeville, MN and an M.S. in Computer Science from the University of Wisconsin at Madison.

Contact

Alicia G. Powers
Executive Assistant
(412) 268-4532
aliciap@andrew.cmu.edu

Tom Vrana

Tom Vrana

Enterprise Applications, Director

Tom Vrana joined Carnegie Mellon University in 2007. Early in Tom’s time at CMU, and in conjunction with Enrollment Services, Tom led the S3 (Student Services Suite) project to replace the legacy student information system.  Tom currently has responsibility Computing Services Enterprise Applications including for S3 (Student Administrative Services), Web Content Management, Sparcs (Research Support), Maximo (Facilities Management Work Tickets), a variety of Data Reporting and Integration tools, and a collection of other applications that support the business of Carnegie Mellon University.

Tom has over 20 years of experience in managing technology teams.  Prior to joining Carnegie Mellon University, he managed teams responsible for online banking applications at PNC Bank, Online Ordering and Catalog Content Applications for Fisher Scientific, and led software development efforts focused on online bill presentment and payment for BillingZone.

Tom is a graduate from the University of Pittsburgh where he earned his PhD and Masters in Nuclear Physics. Tom is also a graduate from Pennsylvania State University where he earned his B.S. in Physics.

Contact

Tricia Orr
Executive Assistant
(412) 268-8915
torr@andrew.cmu.edu