About Computing Services

Mission 

Computing Services provides information technology (IT) infrastructure and services to support the research and education missions of Carnegie Mellon.

Vision

Computing Services strives to be among the best information technology organizations in higher education by continually learning about the rapidly evolving IT needs of research, education, and institutional administration at Carnegie Mellon and how to combine industry-standard production services with innovative solutions to meet those needs. 

Values 

Outstanding Service Enabling World-Class Research and Education: We value the contributions made by Carnegie Mellon students, faculty, and staff to research and education. Their work shapes our own efforts in providing supporting information technology (IT) services. In a dynamic environment, we seek to anticipate and meet the needs of the university community by providing core IT services that are effective, highly available, scalable to an enterprise level, accessible, and secure.

Welcoming Workplace for the Highest Quality Staff: We seek to hire, retain, and develop the best staff for Computing Services, and create an environment where our employees look forward to challenging and rewarding work. We recognize that only such an organization can provide the quality of IT services needed by Carnegie Mellon.

Collaboration: We are a part of the complex mix of IT professionals who support Carnegie Mellon’s global campus IT ecosystem. We value communication, collaboration,and service delivery that complements that of our IT colleagues working in schools and departments throughout the university. We believe that collegiality and professionalism are critical and that they require respect for and trust in each other’s abilities and judgment. They are built on open communication as well as willingness to give and accept respectful criticism that serves to improve quality.

Planning, Project Management, Evaluation: We believe excellence in IT requires explicit planning, project management, communication planning, and outcome assessment. Planning is necessary to effectively meet the needs of the campus community through the most effective use of the resources available to us. Planning and management of projects and the ongoing portfolio of IT services assures predictability of process and outcomes.. We value critical evaluation of the effectiveness of our services and organizational processes so that we can make the corrections necessary to assure their quality.

Initiative and Innovation: Computing Services is first and foremost a service organization. Individual initiative and innovation have often served our mission in providing better, lower cost services to the university and, for this reason, we value and encourage them.

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Computing Services' complete Strategic Plan is available to all Carnegie Mellon affiliates.