Active Bugs & Issues
These are bugs & issues that are pending with Blackboard, Inc., do not have a reasonable workaround, or are otherwise unresolved.
IE 10 only shows the header row in the Grade Center
Date Reported
May 2013
Problem Description
Users working in IE 10 only see the header row in the Grade Center. All student rows are missing.
Resolution Status
Reported to Blackboard, Inc.
Workaround
- Try a different browser.
-
Change the Document Mode in Internet Explorer:
- Open IE 10
- Click on the Tools icon
- Select F12 developer tools
- Change Document Mode: to Internet Explorer 9 Standards
Blackboard is loading really slowly or not at all
Date Reported
September 2012
Problem Description
We have received several reports that Blackboard is loading slowly or not at all in some browsers. A message appears: "Please wait while the module loads..."
Resolution Status
- We are actively working to resolve the problem and monitoring the system closely.
- We are gathering information from Blackboard, Inc. which has released several reports including references to performance issues with the "notifications" modules as one possible cause.
Workaround
- Try a different browser.
-
Try removing the following modules from your "My Blackboard"
page by clicking on the "X" in the header bar of each:
- Needs Attention
- What's New
- Alerts
- To Do
An error occurs when logging in to Blackboard using Safari
Date Reported
August 2012
Problem Description
An intermittent Shibboleth error message for an "opensaml::BindingException" occurs when logging into Blackboard on Safari. Example screenshot:
See this post to the Shibboleth mailing list for more details.
Resolution Status
This is a bug with Safari and how it handles reverse proxies. It is not resolved as of Safari 6.0.
Workaround
Use a different browser.
An unexpected error message appears intermittently when working in Blackboard
Date Reported
August 2011
Problem Description
Error messages are appearing intermittently when users perform usual tasks like clicking "Submit" or navigating to another area in Blackboard.
Resolution Status
Reported to Blackboard, Inc.
Workaround
Refresh your browser or quit and relaunch the browser.
Formatting is lost and attempts to fix won't work
Date Reported
June 2011
Problem Description
Anytime previous content is copied into a new Blackboard course (regardless of which Blackboard version) some formatting can be lost. This is happening with Blackboard 9.1, but we are also finding that users attempting to make additional formatting edits may lose their changes when submitting.
Resolution Status
Reported to Blackboard, Inc. This problem is related to the html editor in Blackboard and how Blackboard handles html in general.
Workaround
Option 1 — Copy content from its original formatted text source file (e.g. Word doc) and paste it into a plain text format (e.g. using TextEdit or Note Pad), then copy and paste the plain text into Blackboard.
Option 2 — Try a different browser.