Bugs & Issues
Active Bugs & Issues
These are bugs & issues that are pending with Blackboard, Inc., do not
have a reasonable workaround, or are otherwise unresolved.
An unexpected error message appears
intermittently when working in Blackboard
Date Reported
August 2011
Problem Description
Error messages are appearing intermittently when users perform usual tasks
like clicking "Submit" or navigating to another area in
Blackboard.
Resolution Status
Reported to Blackboard, Inc.
Workaround
Refresh your browser or quit and relaunch the browser.
Date Reported
June 2011
Problem Description
Anytime previous content is copied into a new Blackboard course
(regardless of which Blackboard version) some formatting can be lost.
This is happening with Blackboard 9.1, but we are also finding that users
attempting to make additional formatting edits may lose their changes when
submitting.
Resolution Status
Reported to Blackboard, Inc. This problem is related to the html editor
in Blackboard and how Blackboard handles html in general.
Workaround
Option 1 — Copy content from its original formatted text
source file (e.g. Word doc) and paste it into a plain text format
(e.g. using TextEdit or Note Pad), then copy and paste the plain text
into Blackboard.
Option 2 — Try a different browser.
Resolved Bugs & Issues
These are bugs & issues that are pending with Blackboard, Inc., do not
have a reasonable workaround, or are otherwise unresolved.
Instructors receive an error message
after clicking "Users" from within the "Control Panel"
Date Reported
January 4, 2012
Problem Description
Any course that has disabled user accounts (which occur when a student
officially drops a course) causes this error message which makes it
impossible to view or manage users.
Resolution Status
Resolved
Workaround
N/A
I cannot download and view a PDF
Date Reported
August 2011
Problem Description
Users cannot display and/or download a PDF. When the PDF link is clicked,
an empty window or a download plugin message appears. This is because PDFs
that were uploaded using the "File" content type in Blackboard
are not compatible with all browsers and versions and there is no one
solution that will work for all browser types and for some browser
versions there is no solution to the problem.
Resolution Status
Resolved
Workaround
N/A
Student cannot Submit a Test/Assessment
Date Reported
June 2011
Problem Description
Students taking a test will submit their answers and receive an error
message directing them to refresh their screen. After refreshing,
Blackboard will prompt the user to access the exam and submit again.
Upon attempting this second submit, a message will appear explaining that
the user no longer has access to the exam as it has already been
completed.
Resolution Status
Resolved
Workaround
Students should save each answer as they go. When students have saved
their answers, instructors can go into the Grade Center, view the
attempts, and submit on behalf of the students. If there is not any work
there (likely because students were not saving after each answer) it is
necessary for instructors to clear the original attempt and students will
need to take the test/assessment again.
Lost Work Because the Browser Times Out
Date Reported
June 2011
Problem Description
Instructors working in Blackboard for an extended period of time get
logged out or receive an error message causing them to lose work. A
generic Blackboard error message appears (e.g. "multipart/form-data
not allowed").
Resolution Status
Resolved
Workaround
Consider saving work often and when performing tasks that are time
consuming (as when using the Grade Center), save frquently, and then
refresh the browser window.
